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Apr 26, 2023 5:57 AM UTC

Google Assistant responding but not doing anything

Hi,

My Google Assistant has suddenly stopped playing any requested tracks/radio stations. When the command is given the assistant responds in a positive way stating the correct track, station or playlist, but then nothing plays.

I have disconnected the Assistant and reconnected but nothing.

The Roam is playing tracks from the S2 app with no issues 

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Pinned Reply By 106rallye

Could it be the problem described here?

”Google Voice Assistant - Playback Failure - Full playback failure

Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app. 
Apr 24, 2023 - 14:30 UTC”

https://status.sonos.com

41 replies

Contributor II
Apr 28, 2023 4:41 PM UTC

I am experiencing the same thing.  I have 2 MOVE speakers.  GA responds but does not play a song/Artist etc.  However, if I start play on Spotify, GA will pause/skip etc.  Does anyone know if SONOS is actively working on this? 

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106rallye
Apr 28, 2023 4:56 PM UTC

Since the problem is identified but there’s still no solution (follow the link posted above), I’d assume someone either at Sonos or Google os working on this. But you can never be sure of course…..

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Contributor I
Apr 29, 2023 11:07 PM UTC

Is this GA vs Sonos isdue solved yet?

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Lyricist III
Apr 30, 2023 6:01 AM UTC

Same question

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106rallye
Apr 30, 2023 7:50 AM UTC

Keep checking https://status.sonos.com/

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Lyricist I
May 2, 2023 9:02 AM UTC

Our Sonos One has stopped playing the requested station from Tunein. On switching on it flashes orange for a few seconds then nothing. Google assistant states playing the station but silence.  Is this an on going issue?

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Senior Virtuoso
May 2, 2023 10:23 AM UTC

Our Sonos One has stopped playing the requested station from Tunein. On switching on it flashes orange for a few seconds then nothing. Google assistant states playing the station but silence.  Is this an on going issue?

Have you bothered to read where it says “check the status” above and in other threads? If not, please do so and then update us all. 

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Contributor I
May 2, 2023 11:14 AM UTC

Nothing constructive in the reply...ego issue?

Anyway Dave57 we all facing the same problem waiting for updates if any.

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Senior Virtuoso
May 2, 2023 11:32 AM UTC

Nothing constructive in the reply...ego issue?

Anyway Dave57 we all facing the same problem waiting for updates if any.

Not ego, no. Just frustration that someone apparently adds a post without bothering to read the earlier contributions - including the reply deemed to be the “answer”. 
As you say, we’re awaiting an update and need to keep checking the service status, as already stated above. 

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Lyricist I
May 2, 2023 3:13 PM UTC

Does anybody have a timeline for a fix on this? Their automatic status just shows the outage. I am using Sonos to run both music and google smart devices and their own voice app doesn’t have the functionality, so switching is a no go..

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