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Contributor I
July 19, 2019

Google assistant on Sonos one not responding

  • July 19, 2019
  • 104 replies
  • 16772 views
Just set up new Sonos One with Google assistant.
The Sonos controller works and I can stream radio/music through the Sonos One.
If I speak to the Sonos, the music goes quiet so the microphone hears me saying 'ok google', however I get no response from Google.
If I speak with my Google Assistant mobile device active, then Google response does come from the Sonos.
Any ideas Guys?
Thanks
DD
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104 replies

Lyricist I
July 25, 2019

Hi fellow Dutchman 🙂. Could you explain what you mean by "doesn't fully function?" I tried the one language, Dutch, and my experience is that it works on volume control now (albeit way more buggy and unresponsive then when I used it on the English language). But: it doesn't play any song from Spotify with the "speel" = "play" command. It that what you experience too?
Not to mention by the way that when I set my Androind Language to English too, which I tried out yesterday, suddenly "routines" and stuff became possible. Which would be great. But now that is a dream far away, I just want it to play songs and work well on voice command 😞.

(by the way, the Dutch google assistent on my phone DOES play songs from Spotify and understands me, in contrast to the Sonos version.)
So, in short, what works for you and what doesn't now?


Well I disconnected the Sonos from the Google home and deleted my house on the Google home app. Started from scratch and changed the language to Dutch. But like you said it works very buggy. It has trouble mixing the Dutch language with the English. Like it doesn't always understand when asking to play English titles of netflix shows on the TV. But asking for music works great for example "Speel the Beatles".
Furthermore the Dutch language on Sonos is very unresponsive compared to the English language. Sometimes it just ignores me.

So in other words: if I choose the English language then my bedroom and kitchen Sonos one doesn't play music on command.

If I choose the Dutch language then it doesn't work as fast and easy on all the Sonos one's, most of the time it doesn't understand what I ask to be played on the TV. Which is pretty frustrating.

So it's dilemma. I'll let you know if I found the final answer to the problem.
Contributor I
July 29, 2019
I'm also from the Netherlands and I have the same problem!
I have 2 sonos one's and a sonos beam.

Last week the sonos one in the kitchen wasn't answering (it did respond on the phrase "Hey Google" or "OK Google" but after that it ignored everything). And now the Sonos One in the bedroom isn't responding. The Beam was/is always working well.

I think I fixed the problem by resetting my Google Home and setting only 1 language (Dutch or English) but I found that Google doesn't fully function with only the Dutch language.

Also live in the Netherlands but don't speak Dutch. It used to work awesome till like a week ago and then nothing unless im right next to it like a few cm away ... Don't really know what to do. Maybe its a general issue in NL???
UKMedia
July 30, 2019

I'm also from the Netherlands and I have the same problem!
I have 2 sonos one's and a sonos beam.

Last week the sonos one in the kitchen wasn't answering (it did respond on the phrase "Hey Google" or "OK Google" but after that it ignored everything). And now the Sonos One in the bedroom isn't responding. The Beam was/is always working well.

I think I fixed the problem by resetting my Google Home and setting only 1 language (Dutch or English) but I found that Google doesn't fully function with only the Dutch language.
Also live in the Netherlands but don't speak Dutch. It used to work awesome till like a week ago and then nothing unless im right next to it like a few cm away ... Don't really know what to do. Maybe its a general issue in NL???

With the early Alexa integration, just turning the mic off by touching the mic symbol on the top of the Sonos One or Beam and then turning back on after 1-2 secs made a difference. Could be worth a try with GA...
Remember: Sometimes Red Wine helps :)
Lyricist III
July 30, 2019


I'm also from the Netherlands and I have the same problem!
I have 2 sonos one's and a sonos beam.

Last week the sonos one in the kitchen wasn't answering (it did respond on the phrase "Hey Google" or "OK Google" but after that it ignored everything). And now the Sonos One in the bedroom isn't responding. The Beam was/is always working well.

I think I fixed the problem by resetting my Google Home and setting only 1 language (Dutch or English) but I found that Google doesn't fully function with only the Dutch language.
Also live in the Netherlands but don't speak Dutch. It used to work awesome till like a week ago and then nothing unless im right next to it like a few cm away ... Don't really know what to do. Maybe its a general issue in NL???
With the early Alexa integration, just turning the mic off by touching the mic symbol on the top of the Sonos One or Beam and then turning back on after 1-2 secs made a difference. Could be worth a try with GA...



I wish it was that simple. I tried everything, clean all apps. Factory rebooted speakers. It used to work fine but since a few weeks it drama. It's now completely useless since if you cant count on the commands to work, it's easier to just use to Sonos app for volume etc
UKMedia
July 30, 2019
I wish it was that simple. I tried everything, clean all apps. Factory rebooted speakers. It used to work fine but since a few weeks it drama. It's now completely useless since if you cant count on the commands to work, it's easier to just use to Sonos app for volume etc
Hi

Can you just confirm your specific issues?
Remember: Sometimes Red Wine helps :)
Lyricist III
August 1, 2019
Yep, it's sonos cause google home mini works perfectly.
Also worked two weeks back, now it doesn't do anything, totally useless..
Sonos is looking into it
Example:
https://photos.app.goo.gl/MTru1gJcPQTVAPBs6
Lyricist II
August 4, 2019
Currentl in the same boat as everyone here!!!

But I believe I may have actually solved it now by pausing the Voice & Audio Activity controls within google itself... The sonos device seems to be working again now
Trending Lyricist II
August 4, 2019
How do tou do that?
Lyricist II
August 4, 2019
myactivity.google.com go there and click on activity controls
Lyricist I
August 4, 2019
Also having this issue on my Sonos One Gen 2. Ok, Google works fine most of the time there is no response at all and it just cancels the request. Been happening for weeks now and it seems to be getting worse. Is Sonos looking in to this?