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Contributor I
July 19, 2019

Google assistant on Sonos one not responding

  • July 19, 2019
  • 104 replies
  • 16772 views
Just set up new Sonos One with Google assistant.
The Sonos controller works and I can stream radio/music through the Sonos One.
If I speak to the Sonos, the music goes quiet so the microphone hears me saying 'ok google', however I get no response from Google.
If I speak with my Google Assistant mobile device active, then Google response does come from the Sonos.
Any ideas Guys?
Thanks
DD
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104 replies

Lyricist I
August 4, 2019
Currentl in the same boat as everyone here!!!

But I believe I may have actually solved it now by pausing the Voice & Audio Activity controls within google itself... The sonos device seems to be working again now

Came to the forum to research this. From what i’ve seen, this has fixed it 99% of the time. I always get a response to ok google, but now I always get a response to the command too - even if it’s an invalid command. With the voice activity switched on I would frequently get no response. Thanks for posting this 😃
Lyricist III
August 4, 2019

Currentl in the same boat as everyone here!!!

But I believe I may have actually solved it now by pausing the Voice & Audio Activity controls within google itself... The sonos device seems to be working again now
Came to the forum to research this. From what i’ve seen, this has fixed it 99% of the time. I always get a response to ok google, but now I always get a response to the command too - even if it’s an invalid command. With the voice activity switched on I would frequently get no response. Thanks for posting this 😃

Is there a drawback from turning it off? and what exactly do you need to turn off?
Trending Lyricist II
August 4, 2019
Ive just tested turning it off and so far seems much better
Lyricist III
August 4, 2019
so sonos can't find out why but the users can? 🙂 If that is the problem then sonos should look into that, that would also explain why there's unknown command(s) in the activity controls
Lyricist III
August 4, 2019
Currentl in the same boat as everyone here!!!

But I believe I may have actually solved it now by pausing the Voice & Audio Activity controls within google itself... The sonos device seems to be working again now


Just tried it and indeed, it works back again with the answers you suspect (so no 'place the speaker somewhere else or this of that like they mentioned before)
So there's the fault where sonos have to look in to solve the problem
Lyricist III
August 4, 2019
@maketheface awesome... It's so much better now!!!
Lyricist II
August 6, 2019
Not sure if there are any drawbacks, apparently its used for learning your voice
Trending Lyricist I
August 7, 2019
I've been trying to get my new Sonos One to work with Assistant for over two weeks. I've followed all the advice on this, and other, threads and the user guides elsewhere.

Last night after reading about the suggestion to pause the Voice and Audio activity controls I did so and, bingo, it worked - I was over the moon. Until this morning, when my Sonos One reverted back to ignoring me. It's infuriating as it listens to me but ignores most of my requests. Occasionally it actually will react but mostly I have to revert to using the app on my phone to control my music.

I'm on the verge of giving up and returning the unit to the retailer which will be real shame as I've got other Sonos speakers around the house and bought the One to give me voice control of the system.
Lyricist II
August 10, 2019
Having the same exactly the same issues as described in this thread. I'm from the Netherlands too.
Indeed by pausing the Voice & Audio Activity controls, google assistant responses seems to have improved significantly. Thanks for that.
Lyricist II
August 12, 2019
Yep, it's sonos cause google home mini works perfectly.
Also worked two weeks back, now it doesn't do anything, totally useless..
Sonos is looking into it
Example:
https://photos.app.goo.gl/MTru1gJcPQTVAPBs6

I just bought my sonos one 2 days ago and can’t seem to get google assistant to work. Have the same issues as in the video above 😞 It only works about 10% of the time. Changing the setting did nothing for me.