Contributor I

Answered

Google assistant music play back issues

Forum|Forum|7 years ago
September 1, 2019
67 replies
7574 views

Help!
Google assistant works fine on my Sonos system for everything except music playback.

Assistant music playback works fine on all other devices in the house, just not Sonos.

Weather, general web enquiries all work fine, but here’s an example of the music problem:

”hey google, play Mumford and sons”

”Alright, playing Mumford and sons on YouTube music”
”sorry, I don’t know how to help with that”.

or

”hey google, play bbc radio 4 on tunein radio”

”ok, playing BBC radio 4 on tunein”
”sorry, I don’t know how to help with that yet”.

Already tried:

Removing and re-adding assistant
Removing and re-adding YouTube music
powering off and on Sonos speakers
powering off and on house router

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Best answer by jack_vancouver

Email just received from Sonos, cancelling my service call tomorrow because they know they can't fix it:

Hi Jack,

I was reviewing your case prior to our call tomorrow and it looks like you are one of a handful of customers suffering from a bug that is affecting specific accounts with Google Voice Assistant and Sonos.

The unfortunate news it that currently the only work around is to use a different gmail account to get Google Voice working on the system but we have opened up the bug with Google and are providing them information around the affected customers as we encounter them. I'm unsure of an ETA of the fix yet, but we will keep on top of this with them to ensure we obtain one because we know that using another Google account is not an ideal solution.

This means that there isn't anything we can really do for this with our call tomorrow, but I've added information from your ticket to our bug report and will keep your ticket in my court as we keep on this issue. Soon as I hear an update from the Google team, and if there is anything they want us to have our users try I'll reach back out to you.

Thank you,
Brandon G
Sonos Escalations Team

Show previous replies

C

Cybervlad750

Contributor I

Any update on that yet?
Google assistant music playback worked fine till September, and now all I get is the dreaded "Sorry I can't help with that yet" message.

A lot of back and forth with Sonos support with no resolution.

As a customer of 11 years this is the first time that I have been disappointed with Sonos. Don't want that to become a trend, especially with increasing competition from Amazon smart speakers etc.

Sonos, get on it and get it fixed!

Ken_Griffiths

Any update on that yet?
Google assistant music playback worked fine till September, and now all I get is the dreaded "Sorry I can't help with that yet" message.

A lot of back and forth with Sonos support with no resolution.

As a customer of 11 years this is the first time that I have been disappointed with Sonos. Don't want that to become a trend, especially with increasing competition from Amazon smart speakers etc.

Sonos, get on it and get it fixed!

This was my way of solving ‘Google Assistant on Sonos’ issues. See link ..,

https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-not-working-on-google-assistant-6829259#post16363804

C

Cybervlad750

Contributor I

Any update on that yet?
Google assistant music playback worked fine till September, and now all I get is the dreaded "Sorry I can't help with that yet" message.

A lot of back and forth with Sonos support with no resolution.

As a customer of 11 years this is the first time that I have been disappointed with Sonos. Don't want that to become a trend, especially with increasing competition from Amazon smart speakers etc.

Sonos, get on it and get it fixed!This was my way of solving ‘Google Assistant on Sonos’ issues. See link ..,

https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-not-working-on-google-assistant-6829259#post16363804

I have done as you suggested making sure I followed down to all little details twice. It hasn't helped.

H

hanoch

Lyricist I

I just purchased new SONOS move , and I am experiencing the same issue with Google Assistant.
It works fine with Google home, but can not connect to Sonos move to play music, only volume controle and informative questions are being handled.
I tried also Amaxon Alexa - same results.
It is really frustrating.
Please advice if any solution is available.

M

mbrownsher

Lyricist II

same issue here. Google assistant was working very nicely with Spotify on my Beam. And then all of the sudden about 3-4 weeks ago. I got the dreaded "Sorry I can't help with that" Ive unlinked, re-linked, re-authorized. nothing seems to work. Would love to know if its a google issue or a sonos issue. Very Frustrating.

Y

YYCGuy

Lyricist III

I am having the same problem still... Any solutions before I throw out my Beam!?

Ken_Griffiths

I am having the same problem still... Any solutions before I throw out my Beam!?

Did you try this?

https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-not-working-on-google-assistant-6829259#post16363804

M

mbrownsher

Lyricist II

This actually did the trick for me. Thank you. All I did was the first step which was removing google assistant from my sonos app. Then re-added it back and set it up again and that seemed to work for me and Spotify. Appreciate it

B

Baodehui

Lyricist I

Bought a Sonos One after some hemming & hawing - bluetooth speakers just seem a lot simpler, but I figured sound quality and ability to link speakers across the house independently of phone would be worth it. Using the Sonos app seemed annoying, but not such a big deal if I could control most actions via Google Assistant...

Of course, I'm having the exact same issue as everyone else here, immediately out of the box. The troubleshooting steps didn't help me either. Pretty frustrating, after an hour of trying to fix it, likely going to return it tomorrow.

B

Bigskull

Enthusiast I

One of many issues but a fix doesn't seem to be top of they're priorities. I would urge anyone thinking of getting into Sonos for Google assistant to think again.

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