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jack_vancouver
Contributor I
September 1, 2019
Answered

Google assistant music play back issues

  • September 1, 2019
  • 67 replies
  • 7574 views
Help!
Google assistant works fine on my Sonos system for everything except music playback.

Assistant music playback works fine on all other devices in the house, just not Sonos.

Weather, general web enquiries all work fine, but here’s an example of the music problem:


”hey google, play Mumford and sons”

”Alright, playing Mumford and sons on YouTube music”
”sorry, I don’t know how to help with that”.

or

”hey google, play bbc radio 4 on tunein radio”

”ok, playing BBC radio 4 on tunein”
”sorry, I don’t know how to help with that yet”.

Already tried:
  • Removing and re-adding assistant
  • Removing and re-adding YouTube music
  • powering off and on Sonos speakers
  • powering off and on house router
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      Best answer by jack_vancouver
      Email just received from Sonos, cancelling my service call tomorrow because they know they can't fix it:


      Hi Jack,

      I was reviewing your case prior to our call tomorrow and it looks like you are one of a handful of customers suffering from a bug that is affecting specific accounts with Google Voice Assistant and Sonos.

      The unfortunate news it that currently the only work around is to use a different gmail account to get Google Voice working on the system but we have opened up the bug with Google and are providing them information around the affected customers as we encounter them. I'm unsure of an ETA of the fix yet, but we will keep on top of this with them to ensure we obtain one because we know that using another Google account is not an ideal solution.

      This means that there isn't anything we can really do for this with our call tomorrow, but I've added information from your ticket to our bug report and will keep your ticket in my court as we keep on this issue. Soon as I hear an update from the Google team, and if there is anything they want us to have our users try I'll reach back out to you.

      Thank you,
      Brandon G
      Sonos Escalations Team

      67 replies

      Show previous replies
      YYCGuy
      Lyricist III
      September 15, 2019
      I am suffering the same issue with my Sonos Beam, google assistant and Spotify... Hope to see if rectified shortly, Sonos!!!
      jincun
      Lyricist I
      September 15, 2019
      I have the exact same issue as described. 😞 Hope they fix it soon!
      JollyOrc
      JollyOrc
      Contributor I
      September 18, 2019
      yep, having the same issue here. For Google Music and TuneIn.

      I start thinking that it's not just "a few Google email accounts" anymore...
      aand
      Lyricist I
      September 19, 2019
      I'm also affected by this, exactly as the OP is describing, with TuneIn and Spotify refusing to work on Sonos - they work fine with my regular GH units. Any news from Sonos or Google on this?
      EJAY81
      Trending Lyricist I
      September 19, 2019
      I'm having a similar issue for weeks now where I can't get it to play any Spotify premium content indicating my premium membership tier doesn't support it. Works fine on my google home speaker and any other assistant device.

      I ran through the same actions as "glaciercat" with no resolution... Super frustrating. Sonos we deserve a response on this. There are like 5 other threads on your forums for this same issue so its fairly widespread.

      Tried the following just as Glaciercat did. no Luck!

      1. Restart the Sonos app; restart the Spotify app
      2. Unplug/recycle power on Sonos One
      3. Restart my phone
      4. Reauthorize Spotify account under Sonos app under Settings>My Music Services
      5. Remove and reconnect Spotify account under Sonos>Settings>My Music Services
      6. Unlink Sonos One and Sonos account from my Google Home under "Device settings" and "Manage accounts"
      7. Unlink my Assistant from all devices under "Manage accounts" *this was a drastic measure😓
      8. Set Sonos One up through the Sonos app
      9. Select "Add Voice Assistant" through the Sonos app under Settings>Room Settings>[Room Name]>Voice Services to set back up with Google Home/Assistant. Ensure it's configured to the right Home and Room - add Music Service(s)
      thehutch
      Contributor I
      September 28, 2019
      Same issue here. Just stopped working. Now I can’t play Sonos via asking my Google Assitant (Hub) and being told it can’t do this yet. Awesome, Sonos can’t fix it - come on guys!
      JoeYan
      Lyricist III
      September 28, 2019
      No resolution here either. (https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-not-working-on-google-assistant-6829259) Very frustrating.
      Martinsan
      Lyricist II
      October 1, 2019
      Same problem for me too with Spotify here in Sweden... 😕
      youngdizzle
      Lyricist III
      October 1, 2019
      It's been a month. I assume it'll never get fixed.
      ggillingham89
      Contributor I
      October 2, 2019
      Add me to the list of affected customers, bought two sonos one gen2s three days ago contacted google yesterday they said to talk to sonos come here and see this... and of course I threw the boxes away so returning them will probably be a pain.
      Show more replies
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