Contributor II

Google assistant: I can't do that here but you can ask me to play it on one of your other devices Sonos

Forum|Forum|7 years ago
May 15, 2019
53 replies
35271 views

Hi there just set up google assistant on my sonos 5.1 and two other sonos ones.

Setup was smooth, but after installation, it gives the following reply whenever I ask Hey google to play music/ spotify etc.

My google music services is the same spotify account as my sonos default. same for the sonos device setting.

I can skip track, pause, stop music once I've launched spotify from my phone etc.

Hope someone can help 🙂

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I

irinucabo

Lyricist I

I had the same issue. The solve for me was going to Google Home app and unlinking the Spotify account and linking it again. For some reason it didn’t see my Spotify account as premium before I did this. Hope this helps.

S

Sigmacom

Contributor I

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month.

A

amorbavian

Contributor I

I think I have found the cause of this on my system. I had moved the SONOS One to a new room and reset the speaker, reconnected to the WiFi and then added the voice service for Google. Since then I got the “I cant do that here” message. When I went into the Google Assistant app and checked under settings/ devices there were duplicates for the SONOS One under Assistant Devices. I solved the problem by deleting ALL the SONOS entries and then gong back to the SONOS app and re-adding the voice service.

hope this helps.

Don’t have to do anything with Google Assistant, just unlink Sonos in Google Home and link again.

My problem came after I struggle all day to connect to a new wi-fi router which apparently messed up something so my Move was responding with that cryptic message but the rest of system was fine.

A

amorbavian

Contributor I

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month.

Try unlinking in Google Home and linking again, it takes a minute.

M

MikeyCanuck

Lyricist II

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month.

I’m having the same issue with GA targetting a Sonos with a GPM playlist. Does anyone else? I spoke with Sonos today via chat, and I was told sending playlists from Google Assistant to a Sonos is not supported. I was advised that as per this article, playlists are not supported with Google Assistant. You can play artist, album, song or genre.

https://support.sonos.com/s/article/3490

This is certainly true for me as those work, but playlists do not. What’s a bit strange is that in some cases I did get a playlist to play to a Sonos, but not the one sonos expected, and I couldn’t repeat the process. Everyone in this household heavily utilizes playlists so this is pretty disappointing.

M

MikeyCanuck

Lyricist II

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month.

I’m having the same issue with GA targetting a Sonos with a GPM playlist. Does anyone else? I spoke with Sonos today via chat, and I was told sending playlists from Google Assistant to a Sonos is not supported. I was advised that as per this article, playlists are not supported with Google Assistant. You can play artist, album, song or genre.

https://support.sonos.com/s/article/3490

This is certainly true for me as those work, but playlists do not. What’s a bit strange is that in some cases I did get a playlist to play to a Sonos, but not the one sonos expected, and I couldn’t repeat the process. Everyone in this household heavily utilizes playlists so this is pretty disappointing.

I did some further testing. This doesn’t appear to be a limitation with Google Assistant. Rather, it’s something to do with Google Assistant on a Next Mini. I did these further tests

Integrated Google Assistance with a Sonos One. From there, I am able to play a Google Play Music playlist to that Sonos just fine. I am also able to send a GPM playlist to any of the other Sonos in the house that aren’t voice integrated (Play:1).
Using Google Assistant voice control on a phone or tablet I am also able to send GPA playlist to any of the Sonos in the house.

So, this appears to specifically be an issue related to (at least in my case) integration with the Nest Mini.

K

Krisztian

Lyricist I

I had the same issue. The solve for me was going to Google Home app and unlinking the Spotify account and linking it again. For some reason it didn’t see my Spotify account as premium before I did this. Hope this helps.

This helped me too. I am using Sonos Move. Had issues but after doing what you have suggested it works just fine. Thank you!!

A

Ananth7

Lyricist I

I think I have found the cause of this on my system. I had moved the SONOS One to a new room and reset the speaker, reconnected to the WiFi and then added the voice service for Google. Since then I got the “I cant do that here” message. When I went into the Google Assistant app and checked under settings/ devices there were duplicates for the SONOS One under Assistant Devices. I solved the problem by deleting ALL the SONOS entries and then gong back to the SONOS app and re-adding the voice service.

hope this helps.

Thanks a lot PaulHill.. it works!!

P

psplaza

Lyricist I

I'm getting the message from Google 'I can't do that here but..." only when I ask it to play one of my google play playlists on a Sonos target. If I ask it to play a specific track or even just artist it works fine, but it won't play any of my playlists. I have a paid Google Play Music subscription. It was working when I first set up Sonos zones as default playback locations when that became possible, but has not worked now for over a month.

I’m having the same issue with GA targetting a Sonos with a GPM playlist. Does anyone else? I spoke with Sonos today via chat, and I was told sending playlists from Google Assistant to a Sonos is not supported. I was advised that as per this article, playlists are not supported with Google Assistant. You can play artist, album, song or genre.

https://support.sonos.com/s/article/3490

This is certainly true for me as those work, but playlists do not. What’s a bit strange is that in some cases I did get a playlist to play to a Sonos, but not the one sonos expected, and I couldn’t repeat the process. Everyone in this household heavily utilizes playlists so this is pretty disappointing.

I did some further testing. This doesn’t appear to be a limitation with Google Assistant. Rather, it’s something to do with Google Assistant on a Next Mini. I did these further tests

Integrated Google Assistance with a Sonos One. From there, I am able to play a Google Play Music playlist to that Sonos just fine. I am also able to send a GPM playlist to any of the other Sonos in the house that aren’t voice integrated (Play:1).
Using Google Assistant voice control on a phone or tablet I am also able to send GPA playlist to any of the Sonos in the house.

So, this appears to specifically be an issue related to (at least in my case) integration with the Nest Mini.

I am experiencing the same bug. Nest Mini > Google Play Music playlist > Sonos worked until 2 months ago but suddenly stopped working. I have the same experience as Mikey, I can get GPM playlists to play via my phone/Google Assistant. Just the Nest Home Hub or Nest Mini no longer work.

Any word from Sonos on addressing it? Seems like basic integration functionality (and it used to work!).

M

mmca22gr

Enthusiast II

I have the same problem

Can you test the following;

using a Google Nest (or mini) with your SONOS device set as the default speaker.

Default music service as GPM

‘Hey Google, Play Jimi Hendrix”

“Playing The Jimi Hendrix Experience from Google Play Music on KITCHEN (my SONOS device), Sorry, I can’t find what you asked for”

Nothing plays

“Hey Google, play The Beatles”

“Playing The Beatles from Google Play Music on KITCHEN (my SONOS device)” and The Beatles her Comes the Sun begins to play on my SONOS device as expected.

I can only conclude that SONOS has something against Jimi Hendrix

If I remove the SONOS as the default speakers then it all works fine.

I am then forced to choose between voice control and using Google speakers or no voice control and using SONOS speakers Well done SONOS.

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