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rogerteo
Contributor II
May 15, 2019

Google assistant: I can't do that here but you can ask me to play it on one of your other devices Sonos

  • May 15, 2019
  • 53 replies
  • 35271 views
Hi there just set up google assistant on my sonos 5.1 and two other sonos ones.

Setup was smooth, but after installation, it gives the following reply whenever I ask Hey google to play music/ spotify etc.

My google music services is the same spotify account as my sonos default. same for the sonos device setting.

I can skip track, pause, stop music once I've launched spotify from my phone etc.

Hope someone can help 🙂
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    53 replies

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    EJAY81
    Trending Lyricist I
    August 20, 2019
    Same issue worked fine for a few days and now this same response. Sonos please fix this its something that a large customer base is encountering with no acknowledgement of the issue.
    Jeff S
    Jeff S
    Retired Sonos Staff
    August 20, 2019
    Same issue worked fine for a few days and now this same response. Sonos please fix this its something that a large customer base is encountering with no acknowledgement of the issue.

    Hi there,

    Currently there is an outage which is affecting Google Assistant use on Sonos. Keep an eye on our status page for more information.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    PaulHill
    Lyricist I
    November 11, 2019

    I think I have found the cause of this on my system. I had moved the SONOS One to a new room and reset the speaker, reconnected to the WiFi and then added the voice service for Google. Since then I got the “I cant do that here”  message. When I went into the Google Assistant app and checked under settings/ devices there were duplicates for the SONOS One under Assistant Devices. I solved the problem by deleting ALL the SONOS entries and then gong back to the SONOS app and re-adding the voice service.

     

    hope this helps.

      Jan Clausen
      Contributor I
      January 8, 2020

      Thanks PaulHill

      Just what I needed. :-) You have saved my day

       

      Andrewlwood
      Lyricist II
      April 26, 2020

      Duplicate device/room names was the problem for me too. I removed all the Sonos entries in the google assistant app and then re-added my current speakers, and now it works more or less perfectly. 
       

      mcfc4heatons
      Avid Contributor I
      May 30, 2020

      Same issue, Deezer, Google Home MIni & Sonos - yesterday worked perfectly with voice commands, today I’m getting this.

      ‘I can't do that here but you can ask me to play it on one of your other devices’

      Tried unlinking, relinking, resetting, Deezer, Sonos, Google Assistant etc etc ...  TBH, I think I’m done with Google Home devices as it seems to be one issue after another, can anyone tell me if an Echo Dot is an easier set up and more reliable with  Deezer / Sonos?

      mcfc4heatons
      Avid Contributor I
      June 5, 2020

      Can anyone at Sonos confirm if there is an issue with Google Home devices at the moment. I’ve tried all the suggestions here about duplicate/conflicting room names, relinking, resetting and all I get is ‘I can’t do that here but you can ask me to do it on another device’. This is driving me absolutely crazy. I bought a refurbished echo dot gen 2 and set it up with Sonos and it works flawlessly so why is it fricking impossible for me to get a Google Home mini working with Sonos?

        Anonymous
        June 7, 2020

        Hi @mcfc4heatons.

        Currently, there are no outages to report. If you are currently experiencing issues with your Google service, please submit a diagnostic report and reply with a confirmation number and I’d be happy to take a look.

        mcfc4heatons
        Avid Contributor I
        June 7, 2020

        Hi : diagnostic number is 1874054287

        thanks

        paulrw
        Prodigy II
        June 8, 2020

        Iam having trouble with duplicate sonos devices again in google home…..

        Default sonos speakers won’t stick to google speakers either…..

        Un linking sonos from google assistant, leaves my sonos devices showing, then if i link sonos again it re-adds them and doubles up sonos devices…

         

        Trying google re-syn devices, gives “sorry sonos can only be by the user that added it in google home app”.  Iam the user that added it…….. (edit - turns out it wasn’t as far as google was concerned, it was my wifes account)

         

        My phone was my wifes, so changed to her as user in google home, tried re-syn and no longer gives above syn error, go into devices and sonos is still linked, un link and finally duplicates are removed.

        That’s seems to have sorted it, default sonos speakers seem to stick, no duplicates.

        So i didn’t understand what the re-sync comment meant…..

         

        Now onto re-syn hive that gives warning as well ;O((

         

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