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rogerteo
Contributor II
May 15, 2019

Google assistant: I can't do that here but you can ask me to play it on one of your other devices Sonos

  • May 15, 2019
  • 53 replies
  • 35270 views
Hi there just set up google assistant on my sonos 5.1 and two other sonos ones.

Setup was smooth, but after installation, it gives the following reply whenever I ask Hey google to play music/ spotify etc.

My google music services is the same spotify account as my sonos default. same for the sonos device setting.

I can skip track, pause, stop music once I've launched spotify from my phone etc.

Hope someone can help 🙂
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    53 replies

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    106rallye
    106rallye
    July 28, 2020

    Or well done Google, which supplies different services and seems to favor its own devices…..

    mmca22gr
    Enthusiast II
    July 28, 2020

    Or well done Google, which supplies different services and seems to favor its own devices…..

    How so? You think that Google have programmed this? the GA devices plays the stream and passes it to SONOS for output and it fails only with Jimi Hendrix? It used to work. It now does not. It does not work for radio streams either. SONOS and GA has deteriorated over the last few months. 

    It will play one artist and not another. consistently. repeatable. You would think that after 2 months that SONOS software guys might be able to come up with a solution - they are apparently aware of the issue and working on it

     

    Jean V.
    Lyricist I
    August 22, 2020

    I have the same problem “I can’t do that here”  when I try to play spotify on my sonos one. 

    I’ve tried pretty much all tips from this thread.

    Did anybody manage to solve the issue?

    Jean V.
    Lyricist I
    August 26, 2020

    I have the same problem “I can’t do that here”  when I try to play spotify on my sonos one. 

    I’ve tried pretty much all tips from this thread.

    Did anybody manage to solve the issue?

    I actually managed to get a solution on my own.

    My issue was related to the fact that Sonos supports FR-FR language and not FR-CH language (I'm in Switzerland). I actually had to go in the google home settings and change my language to French (French) to make it work....

    OARfan24
    Lyricist I
    September 16, 2020

    I think I’m closer to a breakthrough. It does has something to do with the name. If I say “play Tom Petty radio” it doesn’t work but if I say “play Tom Petty radio on “patio” it works. Patio is the name of my Sonos device. 
     

     

    Mark P
    Mark P
    Retired Sonos Staff
    September 16, 2020

    Hi @OARfan24.

    Welcome, thank you for reaching out to Sonos Community.

    Here are the list of commands to control Sonos with the Google Assistant.

    Let us know if it works. If you need help with any other information, please be sure to let us know.

     

     

    Help others find useful content by clicking the like button and selecting the best answer to your question
    MikeyCanuck
    Lyricist II
    September 17, 2020

    Hi @OARfan24.

    Welcome, thank you for reaching out to Sonos Community.

    Here are the list of commands to control Sonos with the Google Assistant.

    Let us know if it works. If you need help with any other information, please be sure to let us know.

     

    I still cannot issue a command to a Google Nest Mini as follows:
    ”Hey Google, play playlist Super Awesome on bedroom Sonos”.

    Response:
    “I can't do that here but you can ask me to play it on one of your other devices Sonos”

     

    Specifically from Google Nest Mini this does not work. However, all of the following do work:

    • From the Mini I can play album or song or artist and target a Sonos in a different room.
    • From a Google Assistant on a Sonos One I can play a GPM playlist directly on the Sonos One.
    • From Google Assistant on a phone or tablet I can target a Sonos device with a GPM playlist.

     

    Nivamir
    Lyricist I
    November 21, 2020

    A very annoying issue indeed.

     

    I tried a few of the suggestions from this thread and managed to get it to work on my beam.

     

    1. Change assistant language to EN (US)

    2. Change speaker name to a unique name

    3. Deleted an inactive speaker from a different room

     

    That did the job!

      Mark P
      Mark P
      Retired Sonos Staff
      November 21, 2020

      Hi @Nivamir.

      Welcome, thank you for reaching out to Sonos Community and sharing your experience and workaround.

      If you need help with any other information, please be sure to let us know.

       

      Help others find useful content by clicking the like button and selecting the best answer to your question
      Nivamir
      Lyricist I
      November 23, 2020

      @Mark P thanks for the response.

       

      Just after posting this workaround, the same issue actually started occurring again. Before it never worked, now it seems to randomly work and randomly give an error.

      Would be great if someone from support could reach out to troubleshoot.

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