Contributor I

Answered

Google assistant endless loop

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I was excited to see integration with Google assistant, however when I try to add sonos, the following happens:
1) I go to voice services and add Google Assistant
2) this takes me to the Google screen where it authenticates me using the same email address that's on my sonos account
3) this then redirects me to the sonos authentication
4) after authenticating on sonos, it says I need to register my speakers to my account, so I click Go to Sonos App, and the process starts all over again.

This doesn't make sense. My speakers are registered to my account. When I go to the sonos website, and sign in with the same email address, I can see all of my speakers. Elsewhere in this process it says if I go to More > Settings > Account Settings and I don't see "Account" I need to update my sonos system. I do not see "Account" - I see my email address as the linked account and then I see Transfer account. Where is "Account"? I've also confirmed my app and speakers are all up to date.

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SmiljaAnswer

Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

https://status.sonos.com/

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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L

lbtz08

Lyricist I

Finally worked for me this morning!!

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Ryan S

Retired Sonos Staff

Hi everyone, we're working on this issue and have some improvement measures in place. It's not entirely resolved just yet, but the error rates are significantly down, so it may be working for most people. As Smilja posted, you can follow the status on our website.

There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

https://status.sonos.com/

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Z

zagged

Contributor II

Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

https://status.sonos.com/

I am currently having this issue, have tried all the available trouble shooting options. Is there an un-reported service outage? If not, is there a potential fix?

using iOS 13, updated all the apps.
signed out and unlinked all services from sonos
No conflicting devices
cleared history/cache from browsers and rebooted everything

I'm following the steps to set up and I just get into an endless loop. After sonos opens GA, then GA takes me to the sonos login, I select select "ok" to allow access, then I get brought back to the attached image in GA and the Sonos app give the an error as shown.

Any insights?

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J

Jnor

Lyricist I

Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

https://status.sonos.com/I am currently having this issue, have tried all the available trouble shooting options. Is there an un-reported service outage? If not, is there a potential fix?

using iOS 13, updated all the apps.
signed out and unlinked all services from sonos
No conflicting devices
cleared history/cache from browsers and rebooted everything

I'm following the steps to set up and I just get into an endless loop. After sonos opens GA, then GA takes me to the sonos login, I select select "ok" to allow access, then I get brought back to the attached image in GA and the Sonos app give the an error as shown.

Any insights?

Same problem for me.

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G

grumpysausage

Enthusiast I

I am having the exact same issue. If there is an outage, it would be great to get some sort of proactive message stating that so we know what the problem is.

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I

Idaho

Lyricist II

Same issue for me in sweden. Just looping when i try to connect Google Assistant to Sonos

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J

jojakim

Lyricist II

Same issue for me in sweden. Just looping when i try to connect Google Assistant to Sonos, it worked for a friend yesterday... He has a Sonos One and 1 have a sonos beam

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I

Idaho

Lyricist II

Worked to connect when i used the app Google HOME instead of Google assistent 👏👏👍🏼

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