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Contributor I
May 15, 2019
Answered

Google assistant endless loop

  • May 15, 2019
  • 36 replies
  • 3099 views
I was excited to see integration with Google assistant, however when I try to add sonos, the following happens:
1) I go to voice services and add Google Assistant
2) this takes me to the Google screen where it authenticates me using the same email address that's on my sonos account
3) this then redirects me to the sonos authentication
4) after authenticating on sonos, it says I need to register my speakers to my account, so I click Go to Sonos App, and the process starts all over again.

This doesn't make sense. My speakers are registered to my account. When I go to the sonos website, and sign in with the same email address, I can see all of my speakers. Elsewhere in this process it says if I go to More > Settings > Account Settings and I don't see "Account" I need to update my sonos system. I do not see "Account" - I see my email address as the linked account and then I see Transfer account. Where is "Account"? I've also confirmed my app and speakers are all up to date.
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    Best answer by Smilja
    Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

    There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

    https://status.sonos.com/

    36 replies

    Smilja
    SmiljaAnswer
    May 15, 2019
    Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

    There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

    https://status.sonos.com/
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Lyricist I
    May 15, 2019
    Same problem here.
    Avid Contributor I
    May 15, 2019
    Came here to post about this! Misery loves company.
    mdworkin777
    Lyricist II
    May 15, 2019
    Same problem here...Following
    cd6445
    Enthusiast II
    May 15, 2019
    My system is back online and working again.
    Lyricist I
    May 15, 2019
    I'm still having the same issue that OP described.
    Lyricist I
    May 15, 2019
    Having the same issue as we speak.
    slikrik98Author
    Contributor I
    May 16, 2019
    When I got home tonight, the signup process worked just fine. It must have been due to the outage they were experiencing earlier.
    Lyricist I
    May 16, 2019
    According to the Sonos status page, the outage still exists and it is still a no go for me.
    Lyricist I
    May 16, 2019
    Same here: After an app force stop (not sure if related), I'm again able to register.