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slikrik98
Contributor I
May 15, 2019
Answered

Google assistant endless loop

  • May 15, 2019
  • 36 replies
  • 3099 views
I was excited to see integration with Google assistant, however when I try to add sonos, the following happens:
1) I go to voice services and add Google Assistant
2) this takes me to the Google screen where it authenticates me using the same email address that's on my sonos account
3) this then redirects me to the sonos authentication
4) after authenticating on sonos, it says I need to register my speakers to my account, so I click Go to Sonos App, and the process starts all over again.

This doesn't make sense. My speakers are registered to my account. When I go to the sonos website, and sign in with the same email address, I can see all of my speakers. Elsewhere in this process it says if I go to More > Settings > Account Settings and I don't see "Account" I need to update my sonos system. I do not see "Account" - I see my email address as the linked account and then I see Transfer account. Where is "Account"? I've also confirmed my app and speakers are all up to date.
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      Best answer by Smilja
      Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

      There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

      https://status.sonos.com/

      36 replies

      kvoelker
      Lyricist I
      May 15, 2019
      I am having the exact same problem. I've tried clearing the Sonos app cache, deleting all app data and starting over, problem persists. Tried uninstalling and reinstalling, problem persists. Any help from Sonos official support would be appreciated!
      digigep
      Lyricist I
      May 15, 2019
      Same issue here.
      Sbaugh
      Lyricist I
      May 15, 2019
      Same problem here as well.
      pcdangio
      Lyricist I
      May 15, 2019
      Same issue here too. I saw people were having the same problem with Alexa a while back, and they fixed it by making sure their address was up to date on their sonos profile. I tried that and still no luck.
      Smilja
      Smilja
      May 15, 2019
      Guys, in which country do you reside? GA is available only in US till July.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      digigep
      Lyricist I
      May 15, 2019
      United States
      BrittonB
      Lyricist I
      May 15, 2019
      Same problem here too
      slikrik98Author
      Contributor I
      May 15, 2019
      @pcdangio yeah I saw that and also updated my address. No luck.
      markjmaloney
      Lyricist I
      May 15, 2019
      Following. Same thing for me too. Ugh.
      Joel_17
      Lyricist I
      May 15, 2019
      Ditto! Was working fine when I first registered everything yesterday. Today it wouldn't play so I unregistered Google Assistant and started registration all over. Getting the same error mentioned:

      You need to link speakers to your *********@gmail.com Sonos account before you can add this skill.
      Show more replies
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