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slikrik98
Contributor I
May 15, 2019 12:29 PM UTC
Answered

Google assistant endless loop

I was excited to see integration with Google assistant, however when I try to add sonos, the following happens:
1) I go to voice services and add Google Assistant
2) this takes me to the Google screen where it authenticates me using the same email address that's on my sonos account
3) this then redirects me to the sonos authentication
4) after authenticating on sonos, it says I need to register my speakers to my account, so I click Go to Sonos App, and the process starts all over again.

This doesn't make sense. My speakers are registered to my account. When I go to the sonos website, and sign in with the same email address, I can see all of my speakers. Elsewhere in this process it says if I go to More > Settings > Account Settings and I don't see "Account" I need to update my sonos system. I do not see "Account" - I see my email address as the linked account and then I see Transfer account. Where is "Account"? I've also confirmed my app and speakers are all up to date.
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      Smilja
      SmiljaAnswer
      May 15, 2019 2:33 PM UTC
      Moderator Note: This outage should now be resolved. If you continue to have any issues, please open up a new thread.

      There's currently an outage affecting Alexa and Spotify Connect. GA might be afflicted as well.

      https://status.sonos.com/
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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      36 replies

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      Martinsan
      Lyricist II
      Sep 24, 2019 7:17 PM UTC
      Same issue in Sweden.
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      alpe9k
      Lyricist I
      Sep 24, 2019 7:21 PM UTC
      Using The Google Home app did the trick. Thanks!
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      mattbg
      Lyricist III
      Sep 24, 2019 11:31 PM UTC
      Same issue here: I’m a first time Sonos (with a new Move) and Google Assistant user and adding the Google voice service sends me into and endless back-and-forth between the Sonos and Google Assitant apps.

      Both apps downloaded today. Just updated to the new iOS 13.1 and still have the same issues. Also happened on iOS 13 before this.

      Never tried on iOS 12 as I only got the speaker today.
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      Ken_Griffiths
      Ken_Griffiths
      Sep 24, 2019 11:54 PM UTC
      Same issue here: I’m a first time Sonos (with a new Move) and Google Assistant user and adding the Google voice service sends me into and endless back-and-forth between the Sonos and Google Assitant apps.

      Both apps downloaded today. Just updated to the new iOS 13.1 and still have the same issues. Also happened on iOS 13 before this.

      Never tried on iOS 12 as I only got the speaker today.
      Perhaps try installing the Sonos Device/Skill manually in the Google Home App first and setup your Sonos devices in the relevant rooms of your Google Home. Also ensure you set a default streaming music service. (Note the same music service account needs to also be installed in the Sonos App).

      Then in the Sonos App, goto Settings/Services/Voice/Google Assistant and choose to ‘Add to Another Product’ and follow the onscreen instructions to setup your new 'Move' device.

      Hope that helps to get your 'Move' up and running with the Google Assistant.
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        mattbg
        Lyricist III
        Sep 25, 2019 1:14 AM UTC
        Thanks Ken. This worked for me. Quite convoluted but I suspect something is broken on the back end.

        I have no investment in either Google or Alexa so may try both to see which works best with Sonos.
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        Ken_Griffiths
        Ken_Griffiths
        Sep 25, 2019 8:04 AM UTC
        Thanks Ken. This worked for me. Quite convoluted but I suspect something is broken on the back end.

        I have no investment in either Google or Alexa so may try both to see which works best with Sonos.
        Glad it worked for you. Both voice services have their advantages/disadvantages, so I have a mix of both around my home, but I think I prefer Alexa at the moment, because of its group control with Sonos devices, which works with Alexa Enabled Groups in the Amazon App, but it’s still ‘early days’ with Google Assistant on Sonos and things do tend to improve over time.
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