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hairrell
Avid Contributor I
Jul 4, 2019 8:20 PM UTC
Answered

Error launching a Radio.com station via Google Assistant on Sonos One

Via the Sonos Controller, I am able to play radio.com stations on my Sonos One speaker, which is configured with Google Assistant Voice support. However, if I say "Hey Google, play 670 The Score on radio.com" it says, "Alright, playing WSCR on radio.com" followed by "Sorry, there was an error for the Kitchen." This has been happening since the implementation. If configured with Alexa instead, it works. This happens with every radio.com station that I've tested.
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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    Feb 13, 2020 5:52 PM UTC

    Hi there @cswimbound2001. 

    I’ve done a lot of digging on my end and it doesn’t look like the voice command functionality from Google Assistant on Sonos supports the Radio.com service as yet.

    The cross-platform functionality between our hardware and the voice services that we work with are a partnership and a work in progress. 

    I’ll be sure to pass your feedback along to our development team. Please keep an eye out on our announcements thread for expanding features and functionality.    

      

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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    Feb 13, 2020 5:52 PM UTC

    Hi there @cswimbound2001. 

    I’ve done a lot of digging on my end and it doesn’t look like the voice command functionality from Google Assistant on Sonos supports the Radio.com service as yet.

    The cross-platform functionality between our hardware and the voice services that we work with are a partnership and a work in progress. 

    I’ll be sure to pass your feedback along to our development team. Please keep an eye out on our announcements thread for expanding features and functionality.    

      

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    cswimbound2001
    Lyricist II
    Feb 13, 2020 6:00 PM UTC

    @Jean C. - So in other words, as of now, the only way to play Radio.com stations on a Sonos speaker (Move in my case) is by playing them through the Sonos app?  Just making sure I understand correctly.

    Do you know if there are plans for Radio.com stations to be supported by playback via Google Assistant in the future?  Thanks again for your input and info on this topic.

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    Jean C.
    Jean C.
    Retired Sonos Staff
    Feb 13, 2020 7:12 PM UTC

    Hi @cswimbound2001 that is correct. 

    Full support for all of our music services through voice control is our ultimate goal but I don’t have a time-frame for individual services. 

    You certainly aren’t the only one asking for this feature but I can’t say when we will have this working. 

    Soon, I hope.

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    cswimbound2001
    Lyricist II
    Feb 13, 2020 8:40 PM UTC

    @Jean C. - That makes sense. Looking forward to having this feature fully supported and I'll keep checking the announcements thread for updates.  Thanks again for your time looking into this.

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    CReynolds
    Contributor I
    Apr 11, 2020 9:45 PM UTC

    Any updates?

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