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hairrell
Avid Contributor I
July 4, 2019
Answered

Error launching a Radio.com station via Google Assistant on Sonos One

  • July 4, 2019
  • 15 replies
  • 540 views
Via the Sonos Controller, I am able to play radio.com stations on my Sonos One speaker, which is configured with Google Assistant Voice support. However, if I say "Hey Google, play 670 The Score on radio.com" it says, "Alright, playing WSCR on radio.com" followed by "Sorry, there was an error for the Kitchen." This has been happening since the implementation. If configured with Alexa instead, it works. This happens with every radio.com station that I've tested.
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    Best answer by Jean C.

    Hi there @cswimbound2001. 

    I’ve done a lot of digging on my end and it doesn’t look like the voice command functionality from Google Assistant on Sonos supports the Radio.com service as yet.

    The cross-platform functionality between our hardware and the voice services that we work with are a partnership and a work in progress. 

    I’ll be sure to pass your feedback along to our development team. Please keep an eye out on our announcements thread for expanding features and functionality.    

      

    15 replies

    CReynolds
    Contributor I
    December 7, 2019

    Hi,

     

    I just got a Sonos 1 and love it, but am having the same issue with Radio.com. did you ever get this to work.?

    g.glennjames
    Lyricist I
    December 7, 2019

    Exact same problem here with my Sonos 1. I was using Alexa on the Sonos 1 originally and it worked fine, but when I switched to Google Voice Assistant, I can no longer get it to plan stations on Radio.com. The Radio.com music service is added to the Sonos APP on my phone and I can select a radio.com station from my phone and it will plan on the Sonos1, but the whole reason I got the Sonos 1 was for the voice control.

    I have tried removing the SONOS App from my phone, Radio.com app from my phone, reset the Sonos 1 back to factory settings and setup everything again from scratch, but still no luck. I remain mystified (and disappointed).

    asid311
    Lyricist I
    January 3, 2020

    I have the exact same issue, also trying to listen to 670 the score through radio.com. The command works perfectly on my Google Speaker but not with my Sonos One or Beam with Google Assistant setup.

    CReynolds
    Contributor I
    January 28, 2020

    Hi,

     

    Just checking in to see if anyone got radio.com stations to work with Google assistant? 

    Jean C.
    Jean C.
    Retired Sonos Staff
    February 11, 2020

    Hi folks. I’d like to apologize for the delay in responding to you and your playback issue with Radio.com and Google Assistant. 

    Have any of you had luck resolving this or are you still having problems with this not working?

    If anyone would like to submit a diagnostic report from their system I would be happy to look into this issue for you.

    Please include the confirmation number(s) in your response.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    cswimbound2001
    Lyricist II
    February 12, 2020

    I am having the same issue on my Sonos Move and have just submitted a diagnostic report.  I keep requesting my Sonos Move to play 92.3 The Fan using the Google Assistant setup and similar results as the ones mentioned above.  My confirmation number is 123405657.  Let me know if you need anything else.

    Jean C.
    Jean C.
    Retired Sonos Staff
    February 12, 2020

    Hi @cswimbound2001 can you test triggering different stations and at least one other service through Google assistant to see if this failure is more widespread or limited to just this station?

    Are you able to manually start playback on this station though the Sonos app? 

    Please post back with some additional details so we can work on this.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    cswimbound2001
    Lyricist II
    February 12, 2020

    @Jean C. - I tried triggering a couple different additional stations through Google Assistant.  One was on Radio.com, the same service that 92.3 The Fan is located, and the other station was on TuneIn.  The TuneIn one worked but the Radio.com station (Q104) failed to play.  The message that Google Assistant output was “Sorry, it looks like Radio.com isn’t currently supported on the Move.”

    However, when trying in the Sonos app, all of the stations play as expected, including both 92.3 The Fan and Q104 (Radio.com based stations).

    Let me know if you need any additional details or want me to perform any other actions.

    Jean C.
    Jean C.
    Retired Sonos Staff
    February 12, 2020

    Can you submit a follow up diagnostic report from those tests? 

    Do you have other Google Home speakers that you can test the service playback on? 

    Is the Radio.com service account added to Sonos the same as what is added to Radio.com? 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    cswimbound2001
    Lyricist II
    February 13, 2020

    @Jean C. - I just submitted a follow up diagnostic report from these tests.  The confirmation number is 172605142.  I verified that it works on my other google home mini device and plays the Radio.com stations as expected.  I have also installed the Radio.com service on the Sonos app that is the corresponds with the Radio.com website.  Let me know the next steps.

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