On my Sonos One Gen2, when I set an alarm, google says it is setting the alarm for the time I specified. Then I ask her what time it is set for, and the answer is 3 hours later than I said, and snoozed to the correct time that I requested for the alarm. Google answers the time and time zone queries correctly. I can find no setting to correct this. Thanks for the help.
Answered
Wrong alarm time set with google assistant
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Were you able to resolve this? I don’t see any technical support cases assigned to you. I recommend you get in touch with our technical support team either via phone or chat - we don’t monitor an email inbox for support requests.
I hope this helps.
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+18Is this the same as the problem mentioned is this post:
Hi. Thanks for the reply. I read the other post which I hadn’t seen before. His issue is only with recurring alarms, and seems to have a 24 hour difference. My issue is with all alarms, whether recurring or not, and with a 3 hour difference. As this issue only started recently, I believe it is tied in with either the Sonos app update of March 14, 2022, or the change of time to DST, which also occurred about that time. I have sent an email to Sonos support about the issue.
+19Hi
Welcome to the Sonos Community!
Were you able to resolve this? I don’t see any technical support cases assigned to you. I recommend you get in touch with our technical support team either via phone or chat - we don’t monitor an email inbox for support requests.
I hope this helps.
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