Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.
This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.
Answered
Sonos UNREACHABLE from Google HOME
Best answer by Corry P
Hi
We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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Having the same issue while trying to connect to Sonos in the Google Home app on iOS. Getting the same result as
Same. Been like this since Saturday….
Im in Canada. Sonos are you going to address this or fix it???
Well this sucked alot. I lost my respect for sonos. I have put so much money into this sound system and yet, the app is glitchy google home can't link with sonos. I am from Sweden and it's not working. I have tried to link from different phones, kill the application, turning off internet, rebooting, logging off. I have spent more time of trying resolving this and yet without a solution.
You say you are not able to recreate the issue.
If you remove / unlink SONOS from google home, does it then let you add it back without the error we are getting?
If so, where about are you and which device is it working from?
Cheers,
Dave
Same issue here in Sweden. I unlinked Google Assistant today because my Nest Hub couldn’t play music on my Sonos in the Kitchen. Now when I try to add Sonos back to Google Home and GA it doesn’t work. Please fix this ASAP. I depend on my Sonos speakers to control my smart home..
I am experiencing the same problem in Spain, I have been trying all day to connect my Beam + 2.era 100 to the Google Assistant without success.
I have tried all possible options, restarting the router,The phone and the speakers, when trying to link the account in Google home I get the error that it could not connect to Sonos. If I do it from the Sonos assistant I get the error that the device was not found, check if the wifi of the devices and the wizard is the same.(Which is the same)
Please somebody help me.
Going into sonos app > manage > add voice assistant did manage to add ga to my arc.
However, when saying hey google play music, I get an American voice telling me there was error.
Removed and tried the same method again, but no GA added this tine.
This is obviously a central problem that we can’t solve without Sonos and or Google solving this. What I can’t understand is the lack of transparency? Just giving us, the paying customers, some feedback on the status and what is happening would go a long way…
Having the same issue here won't connect through Google home and Sonos is unavailable?
Paid an obscene amount of money for a sound system that can't connect to something as simple as Google, let alone the annoying setup process…
Please fix this silly issue
Same here in Australia. Unlinked and lost everything from google home and cannot refund without errors. Please sort or it’s in the bin and I’ll get a system that works.
This starts to get very annoying and has been going on for several weeks now. I ll start looking for a system that WILL work with goigle home instead... Its on my christmass wishlist now :)
Ok, not joking, this needs to be solved quickly!
Having the same issue while trying to connect to Sonos in the Google Home app on iOS. Getting the same result as
Same. Been like this since Saturday….
Im in Canada. Sonos are you going to address this or fix it???
Agree also here in Netherlands
Sadly this has been a problem for months, just tried again. Sonos please wake up and help your costumers 😔.
Im in Denmark, and is a part of countries were this should be available.
And then
If this is central problem and it have been a problem for pretty long time according to posts in this forum. How do we get in touch with Sonos outside of this forum. I have mailed to ceo mail, but it's 0% chance he will read the mail.
Same problem here in Belgium.
Tried, in this order:
Removing my home in the Home app and adding every single smart home device again, all were added fine except Sonos.
I also use Google Nest Pro Wifi 6E, and by resetting my Home app the internet was gone, so set that up again as well. Used same network name and password and all devices reconnected without an issue, even Sonos.
Disconnecting all Sonos speakers from power supply for 30 sec.
Using a different Android phone to do the Home to Sonos setup.
All to no avail...
The Sonos Staff appear to acknowledge the issue here (see link) - posted just before the weekend period, but it appears the investigation was ongoing at the time…
I see the issue too. Hopefully the matter will get resolved at some stage in the not too distant future.
Same here, just moved house and trying to add my Sonos account to my new Google Home. On Android I’ve been getting “Could not reach Sonos” for the past week, on an iOS device it’s just saying “Something went wrong” at the same point in the process.
Can anybody from Sonos at least acknowledge this problem and confirm that it’s being looked in to please?
Thanks
Same issue here in Belgium. Cannot add my Sonos system in Google home. Tried rebooting my internet router, resetting Sonos devices, changing wifi, no luck. I get the error 'Cannot reach Sonos. Please try again'. Any update on this issue?
Thousands of dollars for a system that will not function. @Sonos need to accept this and advise what they are doing to fix with a timeline or I think it will be time for a class action for a product that will not function as sold.
Experiencing the same issue (Australia) which is so disappointing. The sound is great, but being able to use Google home/assistant was a key feature
+18
The key point for me to buy the Sonos products this black Friday was to be able to use Google assistant. I have hundreds of other products that are perfectly working with Google assistant and since 4-5 years even once haven't disconnected. And yet I'm reading Sonos have issues with Google assistant every second or third month. Also, it's not acknowledged and there's no fast issue resolution.
In this case, I have nothing else to do other than returning all Sonos products inside the return window. Counting myself lucky :) Good luck to all of you with this approach..
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