Sonos One and Beam lost microphone function

  • 30 December 2023
  • 1 reply

I have two Sonos One and a Sonos Beam. Before when all three units were separate, I could turn on the microphone function on any one of them, but ever since I attempted to setup surround sound, I’ve lost microphone function on all three units. I’ve since disconnected them, but still can’t get the microphone to work. I’ve searched the community and only found solutions to Alexa. Please help. Thanks!

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1 reply

Hi.  When connected as surrounds the microphones on the surrounds are disabled.  That on the Beam should still work, though.  Is it switched on on the Beam (indicated by the light showing)?

Not sure what you meant by “have only found solutions for Alexa”.  Could you explain a bit further please?