Hi,
I just got a new Sony TV A80J and Sonos arc connected to an earc port. Every time I say, "hey google, turn on my tv," it says, "Sonos ARC switching input to TV," and nothing happens. But everything else works .. like if I say turn off the tv, it turns off if I say change input; it does. The only thing it doesn't do is turn the tv on.
Also, note in the Google Home app, I name my tv "TV."
Does anyone know a solution how to fix this
Any help is appreciated.
Best answer by Corry P
Welcome to the Sonos Community!
The TV would have to agree to be turned on via an external CEC (Anynet+) command - there should be a setting relating to this on your TV. Please ensure it is activated.
I hope this helps.
Edit:
+18My Samsung wil only turn on using Sonos TV Control:
It will turn off via Google Assistant (coupled with Bixby).
Maybe this will help you?
+18Welcome to the Sonos Community!
The TV would have to agree to be turned on via an external CEC (Anynet+) command - there should be a setting relating to this on your TV. Please ensure it is activated.
I hope this helps.
Edit:
I am having the same issue on my ARC, roam and move. The Google speakers can turn on the TV just fine. And the CEC is on.
+18As a work around: what if you’d use Sonos TV Control to turn the TV on?
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