I am need of some support. To clarify I have had number of Sonos speakers and google home devices for over 5 years I think so am familiar with both technologies and their capabilities however I have recently purchased an Arc which is the first sonos speaker I have owned with built in assistant capabilities.
I have set it up and the “hey google” wake word works 99% of the time regardless of how loud the speaker is this is fine. However I have found the actual voice recognition is very hit and miss. I have been doing some experimenting and to remove variables I only use a single voice command during testing “activate the movie scene”. I have found that this probably works less than 50% of the time. When it doesn’t work it is not miss understood, the speaker simply ignores the command completely. Sometimes it only detects part of the command but sometimes it is the start of the command or the end of the command but never the bit in between or misinterprets the words. Furthermore I have found that when it works I can say it over and over again at different volumes with a hey google in between each command and it works 100% of the time. But when it doesn’t work if I do the same it never picks up anything even if I speak louder or move closer to the mic.
At first I thought there was an issue with the mic itself but if that was the case why would the wake command always work? It is starting the feel like a software issue but can’t see that anyone else is complaining of having issues.
Would appreciate any feedback on how to further troubleshoot this issue or find a root cause or even just to know there is someone else who is experiencing something similar as I can find no evidence of this in the forums or happening to anyone else.
