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As I see multiple people in the community having issues with Google Home and GA connectivity, please Sonos get your stuff fixed. The status page states that the google services are up and running but they are not.

I have rebooted every device, router, phone, made sure that every piece of software is up to date and I still can not connect to GA or Google home.

System diagnostics code *******.

 

This really makes me wonder combined with the app issues over the last year if Sonos is still worth buying as the usability of the platform has been going downhill. 

Moderator edit: Diagnostic number recorded and removed

Hi ​@vonnl 

Welcome to the Sonos Community!

While some staff are able to recreate this issue, some (like myself) are not - a service outage is something that affects everybody, so this does not count as one and is therefore not being shown as one in the status page.

We are aware of this issue, however, and are investigating. We will update this thread when we have more information to share.

It is possible that rebooting your phone/tablet or trying to connect to Google from another device may yield better results - please try these.

I hope this helps.

 

Hi ​@vonnl 

Welcome to the Sonos Community!

While some staff are able to recreate this issue, some (like myself) are not - a service outage is something that affects everybody, so this does not count as one and is therefore not being shown as one in the status page.

We are aware of this issue, however, and are investigating. We will update this thread when we have more information to share.

It is possible that rebooting your phone/tablet or trying to connect to Google from another device may yield better results - please try these.

I hope this helps.

 

It doesn't work, I have tried rebooting, using different phones. I also have tried to emulate android on PC but without any success. I have even trying rebooting the whole system, and logging off on on again. Do you have any solutions? Because the ones you wrote are just basic first one step solutions. Which many of us do before contacting support. 

Hi ​@Beltor 

I do not have any solutions - this appears to be an issue with servers communicating with each other (or not) and therefore cannot be addressed by end-users like yourself.

You can cease troubleshooting. I hope this helps.

Hi ​@Beltor 

I do not have any solutions - this appears to be an issue with servers communicating with each other (or not) and therefore cannot be addressed by end-users like yourself.

You can cease troubleshooting. I hope this helps.

I know you get alot of this type of question, 

But what should be the next step? We don't have any information, estimated time of fix, nothing. It's kinda of hard to pretend it's working but in reality it's not. Should I contact support or just wait and wait it will get fixed? You have posted previously in another tickets that some stuff could re-create this issue/bugg/problem. Did they manage to solve it somehow? Did the software engineers start to rewrite the code?

 

I hope you understand, more and more questions especially the same type will come on after another if people don't get any answers. Sonos will not be able to dodge this for long.

Hi ​@Beltor 

Sorry, but I don’t have anything I can tell you. There are no steps you can take that will help or speed it up, and I am unable to give you an ETA on a fix.

As for what is happening behind the scenes, I just don’t know.

More and more questions may well arise, but as I have already said all I can say, they will not result in further answers. This is not my choice - if I could tell you, I would (assuming I would keep my job after).

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