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Sonos and Google Assistant not connecting



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You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

The community forum moderators tend to be online during work hours only, like the phone folks.


I don't use social media so I am going to follow instructions that Jeff from Sonos gave us to follow right here in this thread, posting diagnostic confirmation. I'll try to call when I'm not working.
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If you have any google devices, you can get things working through google home app as well. Worked for me.
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Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.
Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.

How often did you try to connect GA to Sonos - once, twice? It may work at third or fourth attempt.
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Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.How often did you try to connect GA to Sonos - once, twice? It may work at third or fourth attempt.


More times than I can recall, at least 10 times. A few of those times I even removed Sonos from GA to start fresh, I have rebooted all speakers, my router/modem a few of those times as well.

I suspect the folks with issues are iOS users, I don't own any GA devices, no android. So I am starting fresh with GA. It does NOT work.
I have been having trouble for days. I initially had it working on a single Play One. Feeling encouraged I dug out a Google mini I had tucked away and decided to change my Beam as well. Wouldn't find it at all. Finally did when directly connected. I then unplugged the Ethernet cable and waited a few minutes. Everything was good. I unplugged and moved it back only to be greeted by silence and then,"something went wrong. Try again in a few seconds." Now I have Alexa back on the Beam and the Play One has the GA with the hiccup. It will play music after a delay but won't answer questions. I've had contact with Sonos and have monitored the forums. I can't seem to find a solution.
I think I might have found the solution, unlink all music services from your Sonos device. This worked for me and immediately after I was able to set all my sonos speakers to google assistant and discovery went fine.

Before I also had the problem with it not finding the speakers.
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Thanks for sharing, Mr Mad. If anyone's still having trouble, feel free contact our support team live on this one. There are some great steps to start with here before you reach out.
I think I might have found the solution, unlink all music services from your Sonos device. This worked for me and immediately after I was able to set all my sonos speakers to google assistant and discovery went fine.

Before I also had the problem with it not finding the speakers.


This worked for me. Thanks for sharing!
Ok - this thread is definitely *not* answered.

"Some users have found" is not a solution.
Trying it 4 or 5 times is not a solution.

Here's a solution: follow steps 1-x and it works 100% of the time.

Anything else is "we don't really know what's going on."

I have numerous Sonos & Google devices. A combination of these in 1 location w/a Sonos network, fully integrated with the Assistant. In the other location, I'm trying to add my first Sonos device - a Sonos One. We also have Android phones.

I've tried all of the following approaches, with no luck:
a) Using the UI - Sonos App + Google Assistant
b) Removing all music services & repeating (a)
c) Using the Google Home app to add a new device
d) Hard reset, then (a) and (c)

Each step has been tried multiple times.

It would be great to hear from Sonos that:
a) this is a recognized and reproducible problem (or not)
b) a software fix is in the works

or

c) We really don't have integration with Google Assistant on Sonos One.

I'd say that maybe responsibility lies somewhat with Google, but they aren't putting the Assistant label on the marketing, Sonos is.
Also, I have followed the helpful tips at https://en.community.sonos.com/google-assistant-and-sonos-229109/helpful-tips-for-making-the-google-assistant-work-with-sonos-6825470 and also run through the entire setup using my wife's Sonos / Google accounts. Still no luck. No real error messages other than "Can't find devices on network."
Ok, finally got it working. Here is what worked for me:

1) Make sure you aren't using your Sonos account with any other Google Assistant integrations.
For example, I already had GA / Sonos integration at location 1 using jeffme1@email.tld. So, I'd need to find or create another Google account (say... jeffme2@email.tld) and then set up another Sonos account with that email.

2) Be sure to invite your new Google account to your Google family accounts & your Google home installation, assuming you have other devices on your network (Nests, etc.). Otherwise, you may have issues (see below).

3) Make sure you are logged out of all other Google accounts on your phone. If you're like me, this could be 4 or 5... this is just necessary for setup b/c sometimes Google will try to authenticate with 1 of those accounts as a default & the only reliable way of making sure it's not the wrong account is to log out of / remove every account other than the one you want to use.

4) Once I had an alternate / fresh account to use and was completely logged out of all other accounts, I did a hard refresh on my Sonos and went through the entire setup process and it worked.

Here's what else I learned:

"Can't find any devices" - this message was bedeviling me in my first attempts to set things up. What I learned on my second time through is this... BIG... if you DON'T see the assistant asking you to log into Sonos before you see the "Can't find any devices," you MAY have an account problem. I never saw this step inside the Assistant until I took care of (1) and (2) above.

Google Home snags - if you have a lot of other Google Home / Nest / etc. devices on your home network, your new Google account will be isolated from those devices and services.
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Thanks for sharing those details and what you had to do to get it working. For most, the Google Assistant setup is pretty straight forward, but there are some snags that can come up. Glad you're all set now!
Anyone having trouble with google assistant (GA) and sonos? I opened the Sonos app and realised that GA had dropped out. I have tried to reconnect via the Sonos app but no luck. I disconnected Sonos from GA app also prior to reconnecting and still no luck.

GA cannot reach Sonos...I receive this error...

BTW I have attempted at least 5 times!
As you can see, there are some issues with Google Voice Assistant. See this link:

https://status.sonos.com/
My fix was:
1. uninstalling the standalone Google Assistant app if it's installed on your device.
2. Go to (Google) "Home" app, push the "+" sign with the word "add" below it.
3. Choose option "set up device".
4. Choose option "Have something already set up?"
5. Search for "Sonos" account, if it's already linked, unlink and log right back in. I actually had to do this twice interestingly enough.
6. You should now be able to identify your device if you had the same issue I did. While setting up your device, it gives you the options of compatible music apps. Be sure to be signed in to any that you have also linked to your Sonos account.

Hope this helps.
Multiple attempts from me fail as well.

Network setup:
  • Fritz Box 5490 router w/ 1750 mesh repeater connected over ethernet
  • SonosNet used for Sonos system with ZP as the "hub" connected over ethernet to the router
  • Google Home Hub also in use and already connected to Sonos and Spotify accounts
I keep trying to add the GA capability to my Sonos One. I have gotten to various stages of progress but never 100% successful. The furthest I got was when I was able to get GA enabled but then the Sonos One would never be able to do anything after the "hey google" command.

Occasionally it will discover the Sonos One but then when I give permissions I get a "there may be a problem" screen and we are back to the looking for devices screen which fails with "no devices found" 95% of the time.

I am guessing that the issue here is a non-vanilla home network setup and/or the coexistence with a Google Home Hub / Google Home app.

Diagnostic: 1489249209

Alexa just works...

Hello,

 

I also have issues with enabling GA on my Beam.

I have reached to Sonos, and waiting for a reply.

Here is my experience:


It is almost three week now that GA has stopped working on my Beam.

When I "OK Google"ed, it responded with "there was a bleach try again in a few seconds" or other similar error.
I tried rebooting the beam, rebooting my router, took of the power off for the whole house for a minute and turn it back on. 
Non of these changed anything.
I checked with the  status.sonos.com website and all systems were operational. 
Also now, while writing this, all systems are operational, and I am experiencing this issue.

Next, I unpaired Sonos from GA, remove the surround speakers, did a factory reset to the Beam, and re-added it to the Sonos system.
Now, when I try to pair it again with GA, weather I am using the Sonos app or the Google Home app, it always ends with "No devices found".
I also tried changing from WiFi to Ethernet cable and back, it is all the same.
Currently all three Living room speakers are connected using cables.

Here are some symptoms I have:
When Sonos and GA are paired, I can see my Sonos speakers on Google home app.
- When asking GA to play music on the Bathroom Play:1 - it returns "Ok playing bla bla", and it start playing as expected.
- When asking GA to play music on the Living Room (Beam+2Play:1s) - it returns "Ok playing bla bla" and then immediately it sais "sorry it looks like the Living Room isn't available right now"
- On the Google Home app, When I go to the Sonos TV Control Living Room, the status change from "Connecting" to "Not responding" and vise versa each second.

Using the Sonos app, everything is playing normal.

 

Had this same problem w/ my Sonos Play1s. Here’s how I got it to work. Note this only applies to iOS devices.

  1. Delete Google Assistant app from phone (this was KEY to making this work for me)
  2. Google Home app: unlink Sonos
  3. Google Home app: re-add Sonos and re-authorize
  4. Sonos App: Settings - Services - Voice - Add a Service - Google Assistant
    1. This will ultimately prompt you to download Google Assistant app
    2. Download Google Assitant App, it’ll scan for devices - only select 1 device to set up (ex if you have two Play 1 devices, only pick one of them
  5. Should be good to go -- if you need to set up another device start over at step 1 above but skip steps 2 and 3

Just an FYI that I ran into this issue with multiple Pixel phones running Android 10 recently when trying to add the Google Assistant to the Sonos Move.  An almost endless hang on either fetching the assistant to perform the integration or the assistant looking for devices. 

 

I ran the integration on an IOS device and it worked fine (after installing Google Assistant on IOS).

 

Hope this helps!

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