Since some time it's not possible anymore to play music by asking Google Assistant. When asking "Hey Google, play Radio 583", the answer is "I' m sorry but it isn't not possible on this device.
I hope someone can help us.
Regards, Florence
Answered
playing music via GA is not possible
Best answer by Sotiris C.
Hello
I am sorry to hear you are experiencing issues initiating music playback in your Sonos system via the Google Assistant.
Please check our Support Article Google Assistant commands not working on Sonos and more specifically the below:
If you have voice-enabled Sonos speakers
- Remove the Google Assistant from each voice-enabled Sonos speaker.
- Go through the Google Assistant setup process again and re-add the service to your Sonos speakers. Check to make sure that the Google Assistant app is logged into the correct account when setting up.
- Make sure that any content services that you’ve added in the Google Assistant have also been added to Sonos.
- Once completed, try giving the Google Assistant another command.
Feel free to look around at our Google Assistant and Sonos category here in the Sonos Community for possible discussions and solutions shared by other users.
If you are still having trouble getting Google Assistant to work with your Sonos, please contact our Support Team for live troubleshooting.
They have tools at their disposal to provide you with information and advice specific to your system and what it reports.
I hope this helps.
+16Hello
I am sorry to hear you are experiencing issues initiating music playback in your Sonos system via the Google Assistant.
Please check our Support Article Google Assistant commands not working on Sonos and more specifically the below:
If you have voice-enabled Sonos speakers
- Remove the Google Assistant from each voice-enabled Sonos speaker.
- Go through the Google Assistant setup process again and re-add the service to your Sonos speakers. Check to make sure that the Google Assistant app is logged into the correct account when setting up.
- Make sure that any content services that you’ve added in the Google Assistant have also been added to Sonos.
- Once completed, try giving the Google Assistant another command.
Feel free to look around at our Google Assistant and Sonos category here in the Sonos Community for possible discussions and solutions shared by other users.
If you are still having trouble getting Google Assistant to work with your Sonos, please contact our Support Team for live troubleshooting.
They have tools at their disposal to provide you with information and advice specific to your system and what it reports.
I hope this helps.
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