Question

Play one - "sorry there was an error for xxxx"

  • 19 July 2019
  • 1 reply
  • 512 views

Hi,

I have set up a play one in my bedroom. I have a 5.1 sonos system in the living room (play1s/playbar/sub).

I can play music through the Sonos app on my android phone but the Play One will not open apps via voice command.

I ask it to play/pause a Spotify playlist "I get sorry there was and error for the Bedroom " I am using Google Voice assistant.

Thank you in advance!

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1 reply

Userlevel 7
Badge +20
Hi

I assume that you are using Sonos One's rather plan Play:1's (Without voice support)? Do you get the correct response if you ask 'Hey Google, What is the time'?

Can you check that you don't have any other devices called Bedroom? Please see my recommended naming standards here. These are written for Alexa but equally apply for GA: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html