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Question

Not working as sold. Google relationship

  • August 12, 2026
  • 2 replies
  • 24 views

I bought Sonos equipment because it was Google compatible.

I have a daughter with muscular issues and giving voice commands is essential for various appliances around the home…

Now what? 

You want me to purchase another set of Google products because guys can't sort our your differences? 

Struth!

Get over it already! 

Give us the functionality that the products were sold with! 

 

2 replies

jgatie
  • August 12, 2026

Unfortunately, the Terms of Use/EULA for the vast majority of software applications, including Sonos, have something similar to the following:

(b) SONOS DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE WITHOUT INTERRUPTION OR WILL BE ERROR-FREE, OR THAT ALL ERRORS AND OR DEFECTS MAY BE CORRECTED; THAT THE FUNCTIONS, FEATURES, OR SERVICES PERFORMED OR PROVIDED BY, INCLUDING THIRD PARTY FEATURES AND SERVICES, CONTAINED IN THE PRODUCT SOFTWARE WILL MEET YOUR REQUIREMENTS; THAT ANY FEATURES, FUNCTIONS OR SERVICE WILL CONTINUE TO BE MADE AVAILABLE; THAT THE PRODUCT SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. IF YOU ARE A CONSUMER, THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS. EXCEPT AS SET FORTH IN SECTION 10(E) AND SUBJECT TO ANY MANDATORY CONSUMER PROTECTION LAWS TO THE CONTRARY, SONOS’ SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THE FOREGOING WARRANTY WILL BE, AT SONOS’ SOLE DISCRETION, REPAIR OR REPLACEMENT OF THE PRODUCT, OR, IF NEITHER OF THE FOREGOING ARE REASONABLY AVAILABLE, A REFUND OF THE AMOUNT YOU PAID, LESS AMOUNTS ATTRIBUTABLE TO YOUR PRIOR USE;

 

https://www.sonos.com/en-us/legal/terms-of-use?srsltid=AfmBOorsPjrzOeByud56QZ4cO-UFHxXefIb0YJx1n3sNhSstBIVXTAXQ

 

Which may be upsetting, but it is common sense.  Companies are dependent on Operating Systems and/or functionality that are wholly owned and controlled by 3rd parties.  They have no control over the rules put forth in order to use those 3rd party resources, nor are they immune to any legal spat which arises when one company is seen to infringe on another.  Not what one wants to hear, but that is the reality in a world where one purchases a user agreement and not the actual software.


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  • Lead Maestro
  • August 12, 2026

Does Alexa or SVC not work for your voice control needs?