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Answered

login.ws.sonos.com - down ?

  • November 20, 2024
  • 12 replies
  • 364 views

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Hi,

I am trying to login to sonos via Google Home or Google Assistant.
Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.

Others experiencing same issue ?

 

 

Best answer by Viking007

Till yesterday same here too. From today the page is loading and a connection between Sonos and assistant is made but straight away there is an error message. They must be working on it and I hope that they’ll advise when in order. 

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12 replies

  • Lyricist I
  • November 20, 2024

Same here. The page doesn't load.


  • Lyricist I
  • November 20, 2024

Same here 😢


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  • Contributor I
  • November 21, 2024

Same here


  • Lyricist II
  • Answer
  • November 22, 2024

Till yesterday same here too. From today the page is loading and a connection between Sonos and assistant is made but straight away there is an error message. They must be working on it and I hope that they’ll advise when in order. 


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  • Author
  • Trending Lyricist I
  • November 23, 2024

I waited a day and was able to login again on both Google Home and Google Assistant.


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  • Contributor I
  • November 23, 2024

It has been 3 days for me the Spanish login (through Google home app) is still not working

 


  • Lyricist III
  • November 24, 2024

I am having the same issues with both adding Google assistant to my Arc as well as adding the Sonos skill in the Google Home app. In Google home app, it says Sonos skill linked followed by the following error. See picture.


  • Lyricist II
  • November 24, 2024

Exactly the same here


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  • Contributor I
  • November 24, 2024

Since this thread is marked as answered, please re-add your comments (and frustrations) here instead: 

 


Airgetlam
  • November 24, 2024

Or, keep an eye on the status page:

https://status.sonos.com

 


  • Lyricist III
  • November 25, 2024

Status page now shows that Google voice assistant is operational but I’m still getting the same error when trying to enable Google voice assistant on my Arc. Also still getting a similar error when trying to enable the Sonos skill on the Google Home App.


  • Lyricist III
  • December 6, 2024

Everything is working now. Enabling Google Assistant and/or Amazon Alexa, adding devices to Google Home via the Sonos skill, and enabling  the Sonos Skill on Amazon Alexa to discover all Sonos speaker. Thanks Sonos!