Answered

Google voice assistant did not respond Move

  • 11 January 2021
  • 3 replies
  • 42 views
M

Just received my Move today and I use Google Assistant. I was able to get music playing (YouTube Premium) but when I asked for next song, turn volume up etc I was ignored.  This looks like a common problem.  Any solutions?

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Best answer by Maryh 12 January 2021, 18:21

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3 replies

Simon B
Userlevel 6
Badge +16

Hi there @Maryh, Thanks for reaching out, and welcome to the community. Sorry to know about this issue on your Sonos Move on Google Assistant. let’s gather a diagnostic report to check the status of your Sonos system. please submit a diagnostic and respond with the confirmation number. This way we can identify what’s causing the issue. Thanks

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M

Hello Simon

 

I resolved my issue. It was a setting the required me to use that speaker as a default or something like that. All is well and working good.

Simon B
Userlevel 6
Badge +16

Hi @Maryh, thanks for the update, I’m glad everything is working well now. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you. Thanks.

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