Hi all
I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains.
All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance?
Thanks
TT
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Gialloblu wrote:
It's gettting worse, look:
https://photos.app.goo.gl/LP715SCUSfXLXbx99
https://photos.app.goo.gl/LP715SCUSfXLXbx99
It’s not something that I’ve been able to reproduce, as my GA assistant on Sonos, has been working okay here in the U.K. unless it’s a local/regional issue perhaps where you are? Although the Sonos status page is currently showing that all is well.
Just wondered what the result was of your conversation with Sonos Support? Did they discover anything from your diagnostic?
I’m also wondering if you may have perhaps tried a different DNS Server to see if that may resolve the problem, or if you have a firewall or checked for interference that may be blocking/interfering with your connection to the speaker.
sonos support not replied for 3 days now, but cant see how dns would fix anything when my gen 1 works but gen 2 doesnt in same house...
jimmyjamesh wrote:
sonos support not replied for 3 days now, but cant see how dns would fix anything when my gen 1 works but gen 2 doesnt in same house...
The Sonos staff are not always about to respond to everything on these pages, as this is mostly a community platform for 'users' to discuss matters with other 'users' (mostly).
You are perhaps best to contact them directly, via their official customer care links here.
sorry, I meant I have an ongoing support case direct with support engineers on this - but they have gone radio silent for 3 days....
jimmyjamesh wrote:
sorry, I meant I have an ongoing support case direct with support engineers on this - but they have gone radio silent for 3 days....
Ah right, I hope you get it sorted soon.
You can probably speak to the Staff via Twitter or Facebook to get an update, those support links are 24/7.
For me to get my sonos to work with google again I had to pause the Voice & Audio Activity within googles activity controls, I know seem to get a response
maketheface wrote:
For me to get my sonos to work with google again I had to pause the Voice & Audio Activity within googles activity controls, I know seem to get a response
yeah someone figured it out, when you disable the activity controls it works again! didn't check when you turn it back on..
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