I say something like "ok Google, play Radio 4" and it responds saying "Playing Radio 4 on TuneIn" or I say "ok Google, play Bruce Springsteen" and it responds saying "alright, playing the Spotify playlist called This is Bruce Springsteen" but then does not start playing in either case.
I check the system by saying something like "ok Google what time is it?" And it always responds to that correctly.
Very occasionally it works and starts playing the music but more often than not it doesn't.
I have tried:
Disconnecting and reconnecting my Spotify account
Disconnecting and resetting up Google Assistant on the Sonos
Setting my default device to play from in Google Home as the Sonos One
Checking my default music service in Google Home is Spotify
Best answer by Annazel S
Hi there @amyagj.
Thanks for your response and sorry to hear that you’re still experiencing the issue.
Upon checking the diagnostic report, there are a variety of errors the system has detected, most indicating connectivity issues due to low or bad signal strength to the router/access point. This condition results in conflicts and different types of issues affecting your Sonos system as well as the associated services.
We highly appreciate your patience, time, and effort you've spent troubleshooting with us, but at this point, it would be best to reach out to Sonos Support so we can take a closer look at this and continue working with you in real-time and expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.
If you have any questions, please feel free to let us know.