I am quite new to the Sonos world but so far I have been nothing but satisfied. However, today I experienced something that I cannot seem to fix. When I command the Google Assistant to play the latest news, Beam’s volume goes down no matter how loud it was before. Plus I cannot increase the volume either from the app of physically via Beam. The volume is stuck at low for the news! That is if I increase the volume manually the volume bar moves in the app, and the sound is very loud if I change to music, but the news in that moment do not react.
I have done a Factory reset but it did not help. Plus, this problem did not occur earlier, as we were able to control the volume for news normally.
Any suggestion what it may be? Could it be some Google Home or Assistant settings?
Very thankful for any help!
Tnx in advance