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Ok, before you start typing "it is a local problem".... my answer is "I know!"

 

So I recently bought an S24Ultra and have been using the Sonos app on it. The application does most of the things.

But what I have been struggling with since day 1 is that when I try to add GoogleAssistant to my speakers, the application will try to launch the GoogleAssistant application and stay without launching it.

I thought that maybe it had to do with the fact that I am using Gemini, so I switched the phone back to Google Assistant. But no use.

I checked and made sure that all the rights are set correctly for the sonos App.

At this point I have to grab my old Samsung S3 each time that I want to add the GoogleAssistant to a sonos speaker.

 

Anyone else experiences this?

Any solutions?

Hello ​@ViperXL75, welcome back!

I am sorry to hear you are having trouble setting up Google Assistant on your Sonos system with your Samsung Galaxy S24 Ultra smartphone.

Before starting all the troubleshooting steps, make sure you have the latest update of the Sonos App and Google Assistant on your smartphone.

You can uninstall the Sonos App and re-download it from our official page. Make sure to tap “Join Existing System" when launching the Sonos App again.

Step 1 - Set Google Assistant as the primary assistant on your Samsung Galaxy S24 Ultra smartphone.

  • Open your Gemini mobile app.
  • At the top right, tap your Profile picture or initial, Switch to Google Assistant.
  • Tap Google Assistant, Switch.

Step 2 - Remove any Sonos linking attempts from the Google Account

  • Open the smartphone Settings.
  • Scroll to Google / Google Services.
  • Select All Services, then select Search, Assistant and Voice.
  • Select Google Assistant.
  • Scroll to Home Control.
  • Select Sonos, then Unlink Account.
  • Select Unlink to confirm.

Step 3 - Remove any Sonos connections from the Google Account

  • Open the Google Home app.
  • Select your Profile icon in the top right corner of the screen.
  • Select Manage your Google Account.
  • Select Data and Privacy.
  • Scroll down to Third Party Apps and Services.
  • Scroll through the list or Search to find Sonos.
  • Select Delete all connections that you have with Sonos.
  • Select Confirm.

Step 4 - Attempt to Add Google Assistant to Sonos

  • Open the Google Home app and ensure that the same account is signed in on the app. You can check the current account by tapping the account picture in the top right. The email address will be listed under your name in the main Settings Screen.
  • Attempt adding Google Assistant from the Sonos app.

If you are still having trouble setting up Google Assistant with your Samsung Galaxy S24 Ultra, please reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice specific to your system and what it reports.

You can also mention the troubleshooting steps you’ve taken, or this Community thread in general if you’d like, as it would assist the call process.

I hope this helps.

Now I'm totally confused.

Happy but confused.

 

Yesterday morning I started wondering if maybe my wifes phone (which has another google account) could perhaps add the assistant via her account. On her phone the exact same thing occured. The sonos app on her phone would try to launch GoogleAssistant. Then fail and stay inside the Sonos App until it times out and say to Try Again.

I gave her phone back. About 10 to 20 minutes later I was doing just another attempt on my screen (desperation) and now suddenly it allowed me to add the speamer on my S24.

 

So Google Assistant is working now on the SonosMove.

I will definitely keep this page handy for future references. But currently I wont dare to remove Google account completely and restart going through the steps you mentioned because if I dont succeed, I none of my 5 speakers will have GoogleAssistant working then. My wife would have my head!!!

 

A lot of thanks.

 

Ps: Any words yet from new C.E.O. to finally bury the hatches with Google and continue forward on putting Google Assistant/Gemini on the ERA speakers?

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