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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24725 Topics

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cjshradContributor I
asked in Controllers and Music services

Sonos Library Will Not Update

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

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Jamie A
1 year ago
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Dip3nContributor I
asked in Home theater

Unable to connect / group One SL to existing HT

I have recently bought a pair of One SL. Trying to connect it to my exisiting Home Theatre system.Current set up for HT is 1 x Playbar, 1 x Sub, 1x Amp.Amp is connected to 2 x in-ceiling speakers as surrounds. When I try to group the new speakers (tried both as Stereo Pair and individually) with the existing HT system, i can not do so.Get error message saying Unable to Connect Device. Try again.. Of note, no issues with internet connection. Have tried by turning off and on (both speakers and router) - but no success. Much appreciate any ideas/ suggestions.

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D
1 year ago
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AbqishomeContributor I
asked in Speakers

Grouping speakers using App when source is another device (not the phone)

Hello, I have a SONOS Arc SL with surrounds connected to a Samsung TV via eARC HDMI. When I want to hear music in other rooms on my remote One SL’s it is typically easy to hit their individual ‘group’ buttons to sync the remotes with the Arc SL. (And of course, if the source of the audio is on my phone it is easy to group the speakers via the app.) However, I want to add more One SL’s and place them about 10’ up on a recessed shelf - in this case I will not be able to sync them manually using the ‘group’ button on the individual speakers. Is there as way to group these unreachable remote speakers using the app on my iPhone to sync with the Arc SL even when my iPhone is not the source of the audio? Thanks so much!Abqishome

5
106rallye
1 year ago
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PhilUKContributor I
asked in Controllers and Music services

Can't connect over 2.4 Wifi with WPA and Ch11 selected

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

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Jamie A
1 year ago
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JohnmozzContributor I
asked in Speakers

issues with S1 controller

My Sonos devices no longer connect at all and aren’t visible on the app despite being on the network etc. any ideas? 

4
Airgetlam
1 year ago
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ChuckDubCContributor I
asked in Controllers and Music services

Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

10
G
5 months ago
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DuckleContributor I
posted in Components and Architectural

Cannot get my SOnos system to work reliably - at the end of my tether with it, please help!

Good day allI am desperate for some help with my Sonos system; it has never been reliable, and my efforts to sort it just seem to make it worse and worse.My setup:Sky Broadband through a TP Link Archer VR2100 routerSonos BoostGF:Beam, Sub and Two Play:1’s in Living Room.  The Beam is plugged into ethernet.Playbar, Sub and two Play:3 in Games RoomSonos One/Sonos One SL pairing in Dining RoomSonos One/Sonos One SL pairing in KitchenFirst:Play:1 in daughter’s bedroomTwo Play:1 in Master BedroomPlay:1 in StudyI have made permanent IP addresses for all the Sonos stuff in the router.After much cocking about this weekend I have finally seemed to get everything running on the Boost (I got this about a month ago in the hope it would solve the endless drop-out and play errors, and it’s only today I managed to get everything connected to it at once) so all are on WM: 0.  I just tried playing through all speakers and it worked!  Brilliant, sorted, I thought.  Forty minutes later the whole system w

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J
1 year ago
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natureboyContributor I
posted in Home theater

Ray Samsung One Remote Only works very close (2-3ft) to Ray

Hi All, hope you can help….New Ray owner.  Problem is Remote only works reliably with Ray if very close (2-3 ft).  Any ideas much appreciated before I contact Sonos to return. Thank you.Details…Normal sitting 7ft away, only 10-20% operational so takes ages to change volume up/down.  Repeatedly pressing the volume up/down light on the Ray only flashes about once every 5 or 6 presses.Diags so far…* Setup Ray and Samsung One Remote exactly as per instructions.* Re-Checked all setup steps.  * Replaced Batteries in remote.  * Tried an alternate Samsung remote we have (shows exactly same problem).Reconfigured Remotes to TV - both remotes works perfect when just controlling TV.* Ray is on a pan flat wooden surface, tried moving back a few inches and close to front of surface (almost hanging over). 

9
Airgetlam
1 year ago
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srv250sContributor I
asked in Speakers

Error code 1 during updating software on Symfonisk bookshelf speaker

I’ve met “error code 1” during updating software on my Synfonisk bookshelf speaker.Does anyone know what this is? I searched the sonos web site but couldn't find the answer. I tried the update several times, including factory reset, conecting with ethernet cable and updating it from different newtork (with different internet connection), but never method works well.Is there any method should be tried?  I’d appreciate any suggestions on how to proceed.  

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Airgetlam
1 year ago
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JEBK311Contributor I
asked in Controllers and Music services

New Modem

Previously set up on modem. New modem. What are the steps to reset up to new modem.Reboot?

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J
1 year ago
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Mark StevenContributor I
posted in Home theater

Sonos Arc Dolby Atmos Issues Audio Dropouts every 30-50 min

I have an issue whenever I watch Dolby Atmos content on Netflix, HBO max, etc. The audio seems to randomly stop for 1 second and comes back. This happens every 30-50 minutes or so. Its the most annoying thing and I end up just turning off Dolby Atmos. I've changed the HDMI cords and made sure everything is up to date.My current setup is an Apple TV 4k (1st gen), Samsung 4K tv 8 series, Sonos Arc, two One SL, and Sub. Any answers would be greatly appreciated. 

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Arborg
1 year ago
controlav
controlavMaestro
asked in Components and Architectural

Connect:Amp very quiet

So I’ve had a Gen 1 Connect:Amp from new for years, but I’ve never connected any speakers (because reasons). Just got a new house with speakers in the ceiling, so wired them up to the amp.And nothing, really. At max volume I can just about hear the speakers.I don’t have a ladder yet so haven’t checked out the speakers themselves (impedance, make etc) , but I’m assuming this isn’t normal?There doesn’t seem to be any hard-wired volume control that might affect it.

5
Airgetlam
1 year ago
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emgeeseaContributor I
asked in Speakers

Does Sub Mini Pair with Older Play:1 Speakers, or just Newer One Speakers?

Looking to add a subwoofer to my existing Sonos sound system of 3 Play:1 speakers. The Sub Mini listing states it pairs with One speakers, but what about the older Play:1s? (Just for music, not TV.) Thanks,

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E
1 year ago
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Blank1234567898765431Contributor I
asked in Speakers

Need help connecting

I am trying to connect my new Sonos one with limited success. I have the new sonos app and have followed the instructions to setting up my speaker countless times, but run into roadblocks when it can’t find my system or connect to my wife, even after my phone hears the chimes it plays but then my app cannot find the system. I have rebooted, company reseted and reseted the app multiple times as well but can’t make any progress.

2
B
1 year ago
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Peteinvicta1Contributor I
asked in Speakers

Duplicate Room Names

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b

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Corry P
1 year ago
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SenadmanContributor I
asked in Home theater

Is more than two subs possible for a large space like a big Gym

Hi all, As the title says, can I group more than two subs to a large space like a warehouse gym

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Belly M
1 year ago
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MSterlingProdigy I
asked in Home theater

Beam Gen 2 Upgrade or HDFury Arcana

About 3 months ago, Xfinity upgraded my DVR to their 4K Cloud box.  Since then, I’ve had lip sync issues on my Beam Gen 1.  I have been using eArc on my 2020 Sony Android TV.  Content from the TV Apps does not have the lip sync problem.  So it’s definitely a sourcing issue (I think).I use the Xfinity box for almost all content.  I wrote to HDFury, with my specs and they claim the Arcana will fix this.  Then I just have to learn how to adjust the volume with the remote, since the Beam won’t be talking directly to the TV eArc CEC., as I understand it.I read that the Beam Gen 2 has a faster processor, but if my eArc is not sending the signal fast enough, I’m not sure how that could help.If given a choice between upgrading the Beam Gen 2 or buying the Arcana, which is the choice to solve the problem?  BTW, I have two Ones for Surround.  

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M
1 year ago
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MacGuyContributor I
asked in Controllers and Music services

Can see Playlists on MacBook M1 Monterey but not on iPhone app

I moved from a different country and computer with my Sonos devices. Therefore I had to move my music folders to a different relative location.I deleted the old folders from my Music Library in Sonos. Then I added the new folder locations back in Sonos Music Library. Now I can see and use playlists on my MacBook app, but not on the iPhone.

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T
1 year ago
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Lee84Contributor I
asked in Speakers

grouping to another room

I’m having trouble grouping my speakers with another speaker in another room (can’t group all speakers together) can anyone help. Very frustrating 😫

5
Ken_Griffiths
1 year ago
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Shack13Contributor I
asked in Home theater

beam and two sl speakers

Hi all , newbie to Sonos, I’ve finally added two one sl’s to my beam gen 2 for a home cinema set up , now, I don’t really want surround sound while simply watching football or tv which is what’s happening now, is there a simple way of just having my beam on for general tv with no speaker sound?? And press of a button for say watching a movie to put cinema sound back on???    Also the stereo pair if I just want to listen to music through my speakers only??? Do I have to keep going on the app and change all the settings??? I can’t even find how to stop cinema pairing ?? 

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S
1 year ago
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Jpeebs3781Contributor I
asked in Advanced setups

mesh problems

I recently connected my att finer optic wifi to an eero pro 6 mesh network. I've turned off the wifi from the att router and connected my boost directly to the eero. When I open the sonos app, it no longer shows any of my system. All I see is the boost, a single five, and a single one. I'm missing my beam, arc, two subs, two on sl's, and another five. I've rebooted the router, tried unplugging amd restarting the speakers and I still get nothing. Is there any way to fix this or do I need to get rid of the mesh network? I worked beautifully prior to this. 

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jgatie
1 year ago
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MiraContributor I
asked in Components and Architectural

mute flashing green.

Hi purchased a used connect amp and cant seem to connect to network and the the app doesn't find the product. I have done a factory reset and it is plugged in ethernet.the mute button flashes green all the time put cant seem to connect, am i missing something  

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M
1 year ago
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K4NO04922Contributor I
asked in Home theater

sonos arc and symfonisk

I cant pair the arc and the symfonisk speakers in the sonos app. Strange enough the symfonisk speakers are installed but then i dont see the arc. When i restart the sonos app en turn on the tv i only see the arc but then i dont see the symfonisk speakers. This is getting me crazy. What is this??

1
jgatie
1 year ago
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My Cat FrankieContributor I
asked in Home theater

live sport sound cuts out for .1 of a second evey 3 seconds.

On playbar

1
H
9 months ago
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BakeContributor I
posted in Home theater

bose lifestyle 650 to Arc Surround Ser

I’m considering replacing my Bose Lifestyle 650 with an Arc Surround Set. I’m looking to take advantage of Atmos, Sonos streaming and improved connectivity with my LG C2.I already have a pair of Ones and a Gen 3 Sub.Has anyone made this move from the LS650 and can you share your experience? Was there a noticeable difference in the listening experience? Any regrets (besides the cost)?thanks!

3
Ken_Griffiths
1 year ago
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