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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24720 Topics

A
AbergervtContributor I
asked in Home theater

lip sync issues with arc and samsung s95b

I have tried every setting in the Samsung s95b audio and sonos app and Apple TV and still cannot get the audio to sync! I got the arc from Costco so wondering if it’s a hardware issue or the default/included hdmi cable that’s the issue?  HELP ME

6
Airgetlam
5 months ago
E
egiContributor I
asked in Home theater

HT setup and multi room music

I’d like to buy an ARC with Sub and two one sl as surround speaker . Is it possible , when desired, move the surround speaker to a different room and use them to play music , while still using the soundbar as a tv speaker ? Also in doing this would it be possible to use the two One sl independently in different rooms with different music ? Thx, E

1
G
1 year ago
I
Iplaymusic04Contributor II
asked in Speakers

Changing wireless network - symphonisk

hello  I have a Play 5 Gen 2 and want to pair a synphonisk bookshelf with it.when I powered on registered it ok with the app but it locked onto the 2 g wirelss netwrok in the house not the 5 that the other sonos product is on . Now I cannot register the symph not can I change its netwrok Can someone offer any help I have to say this is why I will never buy a sonos sound bar - my senhieser ambeo you turn on the Tv it works. no updates no internet rubbish , no difficulty thanks

3
I
1 year ago
5
55fatboyContributor I
asked in Home theater

Connecting Beam & Playbar

Is it possible to connect a Beam & Playbar in the same room?

5
Airgetlam
1 year ago
T
ThynameContributor II
posted in Home theater

Sonos Arc with Apple Tv and older Tv for Atmos

2015 Sony Bravia 4K tv. Has ARC but not eARC. Latest generation Apple TV 4K only does 2 channel audio to my Sonos Arc. Any way to get 5.1 multichannel Dolby 5.1? I know Atmos is not possible without eARC. I read somewhere that I need to pass through HDMI input on my TV, but my Tv does not allow me to do that. Thanks!

2
T
1 year ago
M
MagicbusContributor I
asked in Components and Architectural

Sonos Port and "old" wired Sound system

 I have purchased 2 Sonos One SL speakers, My questions are as follows.1:If I purchase a Sonos Port will I have the ability to connect it to my current sound system amp (connected to CD/DVD and television) and be able to “run” the sound from the old amp thru my new Sonos speakers in addition to “old” speakers currently wired to old amp? Question 2: Will I de able to send streamed music through the “old wired “speakers as well as the new Sonos pair?Thanks for your helpA Sonos Newbie😉 

4
Airgetlam
1 year ago
B
Brother BeakerContributor I
asked in Speakers

Losing Speakers

Every time I go to play something, I get a different configuration on my Sonos app…speakers that were paired get unhitched, disappear entirely or (my favorite) cannot be seen by the Sonos app even while my wife’s phone is playing on them through Sonos.  To be fair, the tv speakers seem to work fairly well…only the sub-woofer cuts out every now and then.  This is way beyond frustrating.  About every 2-3 months, I decide that I have too much money sunk in hardware to give up and I go around turning everything off and back on.  I suspect that there is something about software updates that trashes local data, but all I get out of the “tech support” is that I can reboot.  Thanks, geniuses.Has anyone had any better luck?  

2
N
1 year ago
P
PLOstyleContributor I
asked in Portable speakers

sonos move not playing sound but lights up

Hi there, Randomly, my move stopped playing any music. I can use Alexa to speak with it and see the lights flicker as if it’s responding, but no sound whatsoever. I tried playing through my phone via WiFi; no sound. Tried to connect via the sonos app, unable to connect.  Grateful for any help!

4
Airgetlam
1 year ago
T
Treehouse17Contributor I
asked in Home theater

Good Surround Sound require trueplay?

New user here.  I bought a Sonos Arc, Sub, Amp and a pair of Sonance Mag8r for our rear surrounds in a Den/Home Theater setup.  I now learned that the Mag 8r’s do not work with Trueplay.  Am I better off exchanging them for a pair of architectural 6 1/2” speakers and use the 8r’s in the kitchen for stereo speakers.  If I did that, I’m guessing it will work off of the amp using a separate zone for the kitchen? Thanks for the help

3
Airgetlam
1 year ago
T
Tampaguy1979Contributor I
asked in Home theater

tv not playing

I had to unplug my play bar for about a week. When I hooked it back up I can stream iTunes but it will not give me tv audio. I check my tv settings and they are set to the Sonos. I have never had problems before. I checked all my connections, they appear secure. When I use the remote the indicator white light comes on the play bar when I volume down but it does not respond when I volume up. The TV volume bar shows the volume up is working, when I switch to tv speakers the TV plays audio correctly. Any ideas? 

1
G
1 year ago
F
felixlovesmusicContributor I
asked in Components and Architectural

Connectivity Issues All Devices

I’ve had my Sonos for years. In the last 6-12 months it seems like all of my devices disconnect for no reason and I need to reset everything to get them connected again. I have a sonos 1 and 5 running 14.19. Currently using an Eero mesh router. Driving me crazy and making me consider getting rid of all of my speakers….

2
controlav
1 year ago
J
jasonboswellContributor I
asked in Components and Architectural

Remove a 'room' but keep the Line-in

Hi there  -   I have a Connect that I use only to Line-in a turntable; there are no speakers attached to it. So I’d like to keep Line-in as a music source, but remove it’s destination ‘room’.   Anyone know if this is possible on the S2 app?  Thanks. 

4
melvimbe
1 year ago
C
CapekodderContributor I
posted in Controllers and Music services

couldnt play pandora or spotify

More of a comment- opened a case as mysic didnt play, i restarted router , deleted app, all stuff i was told to do by tech for 40 minutes . He gave up. I then unplugged the boost and plugged it back, voila it worked. I read on a reddit board that this happened to another person. Now all is well

1
Corry P
1 year ago
B
BowlesContributor I
posted in Home theater

recommended TV bracket for 43" LG TV plus Beam (gen 1)

Hi. Does anyone have recommendations for a wall fitted TV bracket that would also hold the Beam (gen 1)?  The TV is a slimline LG 43" and I need the bracket to extend at least 30 cm, rotate and tilt.Any thoughts?ThanksBowles

3
B
1 year ago
C
Curly CurtContributor I
asked in Home theater

Sonos Arc won't connect to Samsung Frame TV

Sonos Sub is not connecting to my Samsung Frame TV while using 4K Apple TV. I recently bought a 2022 55” Samsung Frame TV for the art mode.On the Samsung One Connect box, I have:4K Apple TV in HDMI 1 Sonos Arc in HDMI 3 (aRC) Using the Samsung Frame TV with the 4K Apple TV - only the Sonos Arc comes on for audio - the Sonos (Gen 3) Sub does not start-up and connect, and I haven’t been able to make the Sub connect manually using the Sonos app. On my previous 55” TCL 4K TV, while using the Apple TV - the Sonos Arc would automatically connect to my Sonos (Gen 3) Sub. Interestingly, now, when I connect to my Sonos system directly from Spotify on my iPhone - both the Arc and the Sub work together seamlessly.  How can I get my Sonos Sub to work while using both the Samsung Frame TV and Apple TV?

1
Corry P
1 year ago
Y
YesuContributor I
asked in Home theater

sonos arc

I got this yesterday and I noticed something on both the sides of arc. Is this normal? 

5
Dogdad
1 year ago
R
Raz7Contributor I
asked in Home theater

audio issue DD+ 5.1 or dolby truehd

I have noticed after the last update mid November when I am playing a movie on Plex which got l audio AAC5.1 or TrueHD7.1 it is shown in the Sonos app as dolby digital plus 2.0.I have tried some old movies which I definitely watched before and in the app was Dolby Atmos TrueHD.Have anyone noticed this issues before?

5
Corry P
1 year ago
D
damike84Contributor I
posted in Speakers

is sonos still up to date at all?

I’m having 2 Play 5 Gen 2 and 1 One SL - that makes 4.4W + 3.4W = 7.8WLast week I bought a brother WLAN printer → 0.5W if deep sleep - but wakes up on WLAN - anyhow …So i bought some wireless plugs (0.2 W) and turn Sonos off if not needed …But now I loose always my group - Sonos doesn’t find a solution for 10 years: So: Sonos is consuming lots of idle power and is not willing to support power cycles. End of Sonos? 

1
Airgetlam
1 year ago
M
Mjg22Contributor I
asked in Home theater

samsung TV and sonos amp surround sound

I have surround sound (not Sonos) wired into my amp. My tv Samsung QLED is connected via HDMI ARC port to Amp. Sound is working fine w tv along both remote controls for volume (Comcast TV/Samsung remote). My question is, why can’t I toggle the sound from my surround sound to my TV output?? When I changed it on my tv, it goes back to surround sound after a few seconds. Sometimes we don’t want surround sound on.. any help would he appreciated

2
M
1 year ago
M
MikeE67Chromatic Producer I
asked in Home theater

Sonos setup problem after router move

Hi.I have recently had to move my router due to (minor) building work which is now complete. The new router location is permanent. As a result of this situation I can no longer listen to sound from my Sonos setup and have to rely on the TV speakers which, obviously, is inferior! My Arc is connected to my network but the Arc, Sub and 2x One SL speakers are separated into 3 separate groups. I have tried unplugging my Sonos products, waiting for a short time and plugging them all back in again and also searching for new products via Bluetooth but with no success. This is what I see on the Sonos app:  Thanks in advance for any help 🍻 

11
M
1 year ago
H
HerwigContributor I
asked in Controllers and Music services

Where in the sonos app can I see the name of the spotify playlist that is playing?

Hi,  I play a nice playlist on the sonos. Then I want to see what the name is of the playlist in the sonos app to be able to relocate it next time. Seems impossible to see the name of the spotify playlist once you play it? What am I missing, seems to me like a basic thing... Please help :-)

1
G
1 year ago
M
marijnmoermansContributor II
asked in Home theater

Samsung One remote not working with Playbar

HiI see there’s other topics around this question, but none of them seem to solve my problem. Here’s the situation:I have a Samsung The Frame combined with a Playbar, Sub and 2x OneSL since a couple of years. My Samsung One remote has been working fine until a couple of days ago it just stopped working for changing volume. I’ve checked other topics and tried everything including powering off/on the Playbar, deleting and re-installing it, reinstalling the remote in the app etc. I’ve also tried this workaround: Hope someone will be able to help because it’s driving me insane at this point. Thanks!

3
Ken_Griffiths
1 year ago
M
MikeS1989Contributor I
asked in Home theater

Surround system music mode from tv input

Hi all,i’ve a surround system composed by 1 sonos arc + 2 sonos one sl as rear channesl. Sometimes i play music from youtube videos from my tv and i get worst experience compared to playing music directly from the app. I’m not talking about youtube lower audio quality but the “problem” is that audio is beign played by the tv and processed to play also on rear channels from a stereo pcm source (with sonos trying to figure out where sound should came from, for example voice on front and some background on rears). That result in audio getting a lot worse than playing music from sonos app and rear speaker set as “ambient”.Is there a way to manually tell the system to threat audio from tv as per “music” source? If not i think that would be a nice addition to the system because it is possible to also reproduce music from the tv non only movies or tv programs.I hope i’ve be clear enough.Thank you.

4
D
1 year ago
G
Gemax84Contributor I
asked in Controllers and Music services

spotify not working properly

Hi, I have bought a sonos arc and two sonos one sl speakers. If I listen to spotify with the sonos app it uses all three of them. If i open the spotify app it self or ask Google home to play music it only plays trough the two sonos one's. It ignores the arc. I have tried to remove the spotify account from sonos and installing it again,same for Google assistant. I have also tried to remove spotify from my Phone and installing it again. None of these things worked. Since i want to use Google home and also believe the spotify app is better than the version on the sonos app, only working with the sonos app is no acceptabel solution for me. I couldn't find any other working suggestions on google Anyone knows how to fix this? I hoped that a big expensive brand like sonos have some good integrations with big players like spotify

1
106rallye
1 year ago
M
makeshiftwinContributor I
asked in Home theater

play 5 surround not working

Hello, I am having trouble with my play 5 speaker when I add it as a surround speaker with my playbar and sub. The play 5 works fine when unpaired and also works when it is added as a stereo pair. But when I add it as a surround speaker the speaker doesn’t output any sound. If I hit the physical volume buttons when paired in surround the volume of the other speakers change but not the speaker in question. The same thing occurs whether I’m using the TV or just the speakers themselves. I have tried factory resetting everything in the 5.1 system and re-adding them and also altering the Surround Audio settings within the Sonos app. Are there any other troubleshooting methods out there that I should try? I’ve been wracking my brain trying to figure this out for the past few days and can’t figure it out. One thing to note is that the speaker is a gen 2 play 5 that has a faulty wifi card but it is connected to the system via ethernet. Could this detail just inherently negate the surround soun

8
N
1 year ago
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