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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24721 Topics

JMazio
JMazioContributor I
asked in Home theater

Beam Gen2 possible speaker driver issue

Hello,A few days ago I bought a Beam Gen2 bar, installed it and it's working ok. I've been reading about the product, and I found an image of the internal components and noticed that it has two side speakers, two central ones that are one on each side of the SONOS logo, and right behind the logo a tweeter. I put my ear close to the position of each speaker, and noticed that the center speaker just to the right of the SONOS logo is muffled and sounds completely different from the speaker on the left. This is normal? Or is it a problem with the product? It seems that these center speakers are reproducing different frequency ranges. Has anyone had this same question?  

18
C
8 months ago
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ProntobusContributor I
asked in Speakers

Upgrading to a beam or ray from playbar

Hiya, I am currently running a playbar 1.9.1  and 2 x play 5s. 1.13 & 2 x play 1s 1.21. Will i be able to still run my play 5s and play 1s  from a sonos ray or beam ?. 

1
G
1 year ago
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User29410Contributor II
asked in Home theater

tv sound cutting in/out on other speakers in house

When sending music to my other speaker (an old play one) in the kitchen from Sonos beam gen 2 everything is fine. But doing the same using tv audio I get sound dropping in and out. Is it something to do with my older play one or interference?

3
Corry P
1 year ago
V
VincentBxlContributor I
asked in Speakers

connection issue Sonos stop and play back again

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking 

13
Corry P
1 year ago
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ggs00Contributor I
asked in Home theater

LG CX stopped playing sound on the Arc

Out of the blue, the sound from the LG OLED CX TV no longer gets played on the Arc.I tried: unplugging the TV, the Arc, and the FireTV, and replugging them.I also tried: enabling/disabling the eArc config in the TV settings and noticed that for a split second while I am doing that the sound plays and then stops.I tried connecting a laptop instead of the fireTV, no audio came out of the speakers at all.I tried different streaming services (Youtube, Netflix, Prime, etc.), the audio didn’t work for any of them.I tried playing music on the Arc via the Sonos app and Spotify, and that works. The issue started yesterday (Nov 19, 2022) - I’m wondering if there’s some new version of the software that got pushed to the speakers. My TV is offline (I block all internet traffic to/from it), so I’m pretty sure the software running on it did not get updated.I’m stumped. Anybody else is having a similar issue? Sonos Arc: Arc de TVSerial number: xx-xx-xx-xx-xx-xx (redacted)Sonos OS: S2Version: 14.19 (b

1
Corry P
1 year ago
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plexythingContributor I
asked in Controllers and Music services

Cannot disconnect Sonos acct from Plex account

Ever since connecting my plex server to my brother's Sonos account as a music source (May 2021) I always have the option of casting to my brother's speakers from my plex mobile apps and from the web interface at app.plex.tv I have tried removing all Sonos references from Authorized Devices in plex settings. My brother has removed my plex server music from his Sonos app. He's even gone so far as changing his Sonos password. Regardless, I am still able to cast music to his speakers. I have my own Sonos account and can play my plex server music on my Sonos products via the Sonos app. However, from my plex apps the only Sonos casting options I can see are my brother's speakers. I can have my plex server authorized as a data source on multiple Sonos accounts; both accounts can play plex content on their individual systems. However, in my case it seems Plex apps themselves can only cast to the system of a single Sonos account. I don't know from where this limitation originates. It's as if my

1
Corry P
1 year ago
F
Fighter1662Contributor I
asked in Components and Architectural

Sonos Amp Restarts during Show Playback

Watching Chicago PD and Sonos Amp has restarted twice. As restarted before during show playbacks as well. diagnostic code: 1314829805

1
Corry P
1 year ago
M
mxgContributor I
asked in Controllers and Music services

Not seeing Apple Music playlist in S1 for Play:5

I am a long time Spotify user with the old Sonos Play:5.  Usually I stream to Sonos directly from Spotify app on the phone (although I can do it though the S1 controller as well).  I have been thinking of transitioning to Apple Music.  I used a free third party app to move around 8 playlists from Spotify to Apple Music, and then I created new playlists within Apple Music.  I added Apple Music to S1 as well.  I can see Apple Music playlists through the S1 app, but only those that transitioned from Spotify; I don’t see the ones I created from scratch within Apple Music.  I would appreciate some help. 

4
Ken_Griffiths
1 year ago
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TirianaContributor I
asked in Controllers and Music services

Can 2 people control one system from 2 accounts?

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

5
106rallye
1 year ago
K
kw_martinContributor I
posted in Speakers

Can't Find System

I have about 10 Sonos speakers (over the space of 10 years), and now (about 6-10 months ago), I can not connect to any of them. I can see them on-linesudo arp-scan -I eth0 192.168.1.1/24I can ping them, etc., but my android app can not connect to any of them. I should also mention that over the space of 10 years, Sonos has worked very poorly. Don’t touch it; it’s expensive, very poorly supported, and mostly doesn’t work.

2
Ken_Griffiths
1 year ago
G
GLGContributor II
asked in Advanced setups

Is having to power down/up system a normal occurrence?

Just got system up and running last week (Arc, subwoofer, two SL rear speakers).   I had to reroute power cord on Arc last week and lost all connectivity.  30 minutes later, after a call with support, had to power off/on everything.   All is fine for 3 days.  Today, my Sonos app on my phone can’t communicate with anything.   Worked fine two days ago.   Having to power cycle everything again.   This is not good engineering.   If I have to power down all components on a weekly basis, I need to return this and buy something else.  Suggestions?

13
G
1 year ago
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exit106Avid Contributor III
asked in Controllers and Music services

Mixing tv sound and music, possibility?

Watching FIFA football and would like to have some sort of mixer bar that would let me mix levels of TV football commentary ( when I think I need to) to the music my wife is listening on the home theatre hooked to the TV and then back again. Or is this feature out there just not understood by me? thanks

4
melvimbe
1 year ago
M
Michael_53Contributor I
asked in Controllers and Music services

Correct order to reestablish sonos system on S1 app

Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers.  I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster

4
Corry P
1 year ago
R
RavensheadContributor I
posted in Home theater

Sonos Arc Problems

I've just upgraded to the Arc today thanks to the Black Friday deal from the Beam Gen 1 (also have Sub Gen 3 and 2x SL One surrounds) and this Arc sounds terrible! It's thin and somewhat quiet, my surrounds seem massively louder than the arc (I've had to turn them down from +4 to -7 just to balance them) and there's just no punch! My beam Gen 1 seemed much better I'm at such a loss I don't know what to do next. I'm hoping it's just a terrible update as I've swapped between 4.18 and 4.19 I've done the usual retune and this thing is terrible. I'd plug my Beam back in but I've already mounted the new bar and plugged and painted the old screw holes... I guess my next move is to factory reset everything, has that ever worked for anyone? I'm all ears if anyone has any advice?...

5
R
1 year ago
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TimMeeseAvid Contributor I
asked in Controllers and Music services

Sonos no longer able to access music library on NAS after router change

I use S1, have about 10 zones, have a ‘connect’ hard-wired to the router, and an apple time capsule connected to that ‘connect’. The time capsule produces its own network which I use throughout the house, using apple repeaters connected via the ethernet port. This all works very well (for many years). We have just changed our Internet Provider, so have a new pre-configured router. The router works, we have Internet and, like the previous one, another wi-fi network that reaches only part of the house. The Sonos system can access Internet services and all the zones are as they should be, but I can no longer access music vis Sonos on the external hard drive. I can still access it and play the music from my laptop! When I try to make a second music library (at the same existing location) within S1, the error message is: the computer [] refused to let the Sonos product connect to it. I have tried rebooting all the zones - no effect. I cannot see anything meaningful to change in any menu. Wh

11
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1 year ago
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Nick2319Avid Contributor III
asked in Speakers

upgraded the app, groups not working properly.

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

4
N
1 year ago
S
salejanContributor I
asked in Controllers and Music services

Tried everything to troubleshoot Spotify issues

Hi all,I’ve had this issue for some time: Spotify drops music regularly, Apple Music works perfectly. Things I’ve tried:Change SonosNet Channel Run ethernet cable from router to Boost Position Sonos products as close as possible to main Boost (including another Boost). There is roughly 20-25 ft between the main Boost and the next product. All other products are about 10 ft away from each other. Reboot system Re-authorize Spotify service Move wireless devices like cordless phone away from speaker Confirm sufficient download speeds Set up a speaker in same room as main Boost to see if it improved the issue (it still skipped, though maybe not as often?)Things I cannot do:Change my wifi network channel. I use Eero, which prevents users from changing the channel manually.  Remove Eero extenders, which lets the wifi network reach the basement office. While not listed by Sonos as unsupported devices, I understand this may be an issue.Things I haven’t tried, but am skeptical:Change ethernet ca

7
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1 year ago
F
Fukkl0v3Contributor I
posted in Speakers

SONOS ONE SL X2 FOR SALE! (still in the box)

I have a pair of sonos one sl speakers still in the box that Im trying to sell. Im trying to sell them instead of returning them because I do not have the receipt……. any takers??? Ill reduce the price by 20 bucks less then what I paid. But I will not be paying for the shipping. let me know. Moderator Note: Modified in accordance with the Community Code of Conduct - email removed. Topic closed due to attempted sale.

1
Corry P
1 year ago
R
robwatvianetdotcaContributor I
asked in Controllers and Music services

Sonos wont browse SiriusXM

Sonos unable to browse SiriusXM Canada on which I have an active subscription up to about 2 weeks ago Sonos would stream Sirius now NOT.  I have rebooted speakers and router.  I have signed out of SiriusXM and back in.  I have made sure SiriusXM account is active.   I have made sure I latest version of SiriusXM.  This IS a SONOS problem. 

3
Airgetlam
1 year ago
L
liquidswordsContributor I
asked in Home theater

How to resolve "Your beam has been added, but may not appear in the System tab"

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

5
Corry P
11 days ago
D
delexaContributor I
asked in Portable speakers

Sonos Roam and Airplay

Hi,Do you have problems with Airplay with stutters on Roam right after turning it on?Let’s say we have 4 states:1 - when Roam is tuned on and available in network and it’s the only state that allows to play music2 - when Roam completely turned off, after 12 second press on the back button3 - when Roam is in sleep mode, after press on back button4 - low power mode after several minutes on inactivity when WIFI POWER SAVE setting is on.So, transferring from state 1 to 2 and back to 1 (1->2->1) enables stutters. Then transferring from 1 to 3 and back to 1 (1>3>1) n amount of times fixes that.I spoke with Sonos Support and got replacement. The new Roam that I received has exactly the same problem. I tried in different networks with different routers and result is the same.

10
P
1 year ago
M
MisterSnufflesContributor I
asked in Home theater

Beam 2 volume switches between loud/quiet

My new Beam 2 (nothing else connected but the TV) keeps switching between loud- and quiet volume, every time I pause during streaming (happens on all streaming services). Tried everything I can think of.  TV is a Philip's PUS7556

2
M
1 year ago
E
EnigmaticsoulContributor I
posted in Home theater

Arc popping noise

Ive had my arc for a few months now.  Today I was playing xbox and a sudden loud pop happened then my audio left. The sound eventually returned.  I'm considered about any speaker damage or electrical damage.  

6
Corry P
8 months ago
T
Turtle4360Contributor II
asked in Home theater

sonos Beam wont play sound through the TV

Hi- I have had my Beam and two play 1s connected to my tv for a couple of years and had no problems. A week or so ago, I turned the power point off at the wall to save electricity per my electricity provider’s request, and now it won’t play through the tv. Still works via wifi. I’ve changed from optical to HDMI arc and even changed cables. So I guess my question is, do the HDMI ports on these things ever go bad? If so, would that show up in troubleshooting?

2
T
1 year ago
S
SailboatContributor II
posted in Controllers and Music services

S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

21
M
1 year ago
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