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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28773 Topics
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hopeisimportantContributor II
asked in Components and Architectural
I want to change WiFi networks

So in our house we have two wi-fi networks: the main Virgin one, and then I have an AirPort Extreme connected by Ethernet to the Virgin router, the AirPort broadcasts as a separate network.The AirPort network was created during lockdown to boost upstairs office signal strength.  I have a One SL in the office, configured to the original Virgin network (three Sonos products in the setup).  Overall the AirPort network seems to be stronger and I want to try switching over to it.  Bear in mind that the AirPort network doesn’t work if the Virgin network is switched off - so when I open the Sonos app the original network is always recognised, Based on my reading this does not seem to be a straightforward process.  Is the only option to reset all three speakers and reconfigure as a new network?  I don’t have Sonos playlists etc so not a big deal necessarily (apart from being very laborious).  I’m no firmware designer but it does occur to me that Sonos users are like most other people who move

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Ken_Griffiths
3 years ago
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MinrhContributor I
asked in Controllers and Music services
Amazon Unlimited music results

Hi, I had Amazon Unlimited account which I've now ended. Everytime I now search for music and click on the songs shown I get a message that they are only available through Amazon unlimited.  I've deleted Amazon from Sonos, re-linked my account and I'm still getting this issue.  Any ideas what else to try?  

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3 years ago
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ML1981Contributor I
asked in Controllers and Music services
Discography results in Search - Deezer

When I look for albums by a particular artist, I search on the artist and then select ‘Discography’. For some artists the Discography search brings up only a few albums of their albums, even though many more are available through my music streaming service (Deezer). Although I can find these other albums by making other types of search, I do not understand why the Discography search does not list them. Has anyone else experienced this? If so, is there a fix? Hope you can help.

452
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3 years ago
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lemusicContributor I
asked in Advanced setups
Grouping 2 speakers

I used to have a group with both my products/Beam and One.  Now it says I have to have 3 products for a group?  When did that change and what is the work around? I don’t want to be forced to buy a 3rd products. I also have 3 additional ALEXA speakers,but I don’t think they can be grouped with Sonos 

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N
3 years ago
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ChinchaContributor II
asked in Home theater
Unable to use any Sonos product

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.1437137898 -  created after it fails to load tracks from spotify1613459050 - factory reset on play 5 and readded1916671189 - sending Spotify tracks to play

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C
3 years ago
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JnbiazattiContributor I
asked in Components and Architectural
Play 5 Gen 2

I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

302
Airgetlam
3 years ago
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Scott Of The SaharaAvid Contributor I
asked in Components and Architectural
Connect S15 won't factory reset

I've had problems with my S15 gen 2 Connect that have gotten progressively worse.  In addition to this device, I've got 6 Play:Ones, one ethernet connected for Sonosnet, that are still running normally.   I'm running S2. First, the S15 showed up in my system and played for awhile and then would stop playing.   Tricked it back in by joining a group but went away fairly quickly.  Then it disappeared from the system altogether so I did a factory reset and added it back into my system successfully but it went back to playing only briefly before stopping.  Now it has vanished from the system again and won't progress to the flashing green point of a factory reset.  Flashes white 4 times fairly strongly with slight flickering on the 4th flash and then stutters on the 5th and very faintly has orange on the pause/play button.  Continues to cycle through like this.Okay.  Plugged the Connect into the router directly.  Now will flash green for awhile but then not.  Successfully added the Connect b

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3 years ago
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AlbwitholbContributor I
asked in Components and Architectural
Amp and Playbar won't synch

Both my amp (for built in speakers) and my playbar can be played individually from the s2 app. However they cannot be grouped together. I ran diagnostics and the associated number is 2060087850.

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3 years ago
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WinmagbarContributor II
posted in Components and Architectural
Sony TV speakers sound better than Sonos Amp

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

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3 years ago
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juanfbaronContributor I
asked in Speakers
Sonos + Apple Watch + Apple Music

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

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J
3 years ago
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JohntheLastContributor I
asked in Home theater
Sonos Arc cuts out sound when commercials come on

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

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3 years ago
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thatoneguymspContributor I
asked in Home theater
Can the Connect be used with/paired to the Arc?

I just bought an Arc with the One SLs to make a 5.1 channel system. I have a Klipsch sub from an old system. Can the Connect be used to pair up to the Arc? Is that possible? I couldn’t find anything online around that. I don’t want to drop $600 plus on the Amp. I might as well just buy the Sonos sub. specifically for that price. Any insight is appreciated! 

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3 years ago
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WinmagbarContributor II
asked in Components and Architectural
Confirning Sony X900H audio out settings for Sonos AMP

Sonos AMP seems to be working great but I want to ensure my settings are optimized. Here they are, please confirm or suggest settings. I’m using Paradigm Studio 20 V2 Bookshelf speakers Audio system prioritization is onA/V sync is set to autoEARC is set to offDigital audio out set to auto 1 output compressed audio with change vs PCMDigital audio out volume is set to maxDolby Digital plus output is set to Dolby digitalPassthrough mode is set to autoare these the correct/optimized settings? thanks Robert

15652
G
3 years ago
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jkn1Contributor I
posted in Home theater
Beam has problem connecting to TV due to "interference"

I am documenting a problem with setting up my Beam, to which I devoted half a day of my time and found two semi-satisfactory solutions.Problem: When I attempt to connect my Beam to my Sony Bravia TV via the HDMI-ARC, the Sonos app says there is “interference” and that I should disconnect other home theater devices.  The only other device I am connected to is my Arris cable box (Suddenlink) via HDMI so I unplug that, and the Beam connects to my TV.  Then I plug the cable box back in.  At that point, the Beam works, and volume can be controlled from the Sony remote.  However, within a few minutes (or sooner than that, if I turn the TV off and back on) the TV starts kicking me out of the Beam and back to TV audio.  Then the Beam needs to be set up again.  Very frustrating.Solution One (Sonos tech support): connect Beam via optical audio adapter instead of HDMI-ARC.  This works and is stable… but the TV volume can only be controlled via the Sonos app, not via the TV remote.  The TV happens

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3 years ago
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Andy PandyContributor I
posted in Advanced setups
How to Auto switch between Music/radio sound and TV sound in a Arc-ONE SL-SUB, Connect Amp, and ONE configuration?

Previously I had the following Sonos Setup:A Sonos One in the kitchen and a old Sonos Connet Amp S2.The Amp was connected via to the digital input to the digital output from my tv and the Amp's analog audio input was connected to my radio and the left and rigt speaker terminals was connected to my Beolab 8000 speakers.Due to the Amp's prioritization between input on digital and analog the amp would automatically switched between radio sound and TV sound, i.e. TV when the TV was turned on on and back again to radio when the TV was turned onand vice versa when the TV was ternede on again.Now I also have a Sonos Arc and 2 Sonos ONE SL's and a Sonos SUB all configured in the TV room.The Arc is connected to the TV's HDMI arc output, and TV sound is working fine.My Sonos Connect Amp S2 is now only connected to my Beo lab 8000 speakers.When I play music/radio via my Sonos app, I select output to go to my Sonos One in the kitchen and my Sonos Connect Amp S2 in my living room (which in fact als

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A
3 years ago
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Frank_43Avid Contributor I
posted in Controllers and Music services
Soundcloud search results

The search function in Soundcloud is not working properly.When searching for a track, mix whatever and using the exact name of the track it doesn't come up as a number one result. I have to scroll down like 20-30 tracks before I reach that track I am looking for. This is the case in the Windows controller as in the Android controleer. Funny enough, when searching for that track in the Windows controller it puts the track with the exact name in Italian style. So somehow the app recognizes that this is the track you are looking for. So why doesn't it pop up as a number 1 result? P.S. Every one is complaining for years why we can not search within all music sources at once within the Windows controller. Is it that difficult Sonos?

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F
3 years ago
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edmacdonaldAvid Contributor I
posted in Speakers
Play:5 clicking sound when grouped

I have 3 play 5’s. When grouped, I hear a clicking/static/bubbling sound.  The volume of the clicking is unaffected by the volume of the music.  It only happens when grouped, and it doesn’t matter which ones or how many are grouped.   When streaming cbc radio, the sound cycles 5 seconds on, 5 seconds off, like a clock.  When streaming Spotify, it seems to be constant. When streaming RadioParadise’s 128kb channel the sound is constant, when I switch to RP-Flac the sound gets louder and takes on a different pattern.  If I change the rooms in the group, the sound gets louder and steady for a few seconds, then fast pulse for a few, and finally gets a little quieter and steady.I haven’t found any source that does not make the sound when grouped.  I haven’t found any source that makes the sound when not grouped.I saw one post from several years ago by @kithas that seems like the same thing but there was no resolution.It seems likely that this is somehow related to data buffering and synchron

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3 years ago
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Neil_coyContributor I
asked in Components and Architectural
Sonos Move WhatsApp

As move as I love the Move why when using it via Bluetooth does the music cut out when I open Whatsapp? I'm not even playing media sent in a message, just opening the app...🤷‍♂️😖 Is there anyway I can disable this?

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Sonosjunkie
3 years ago
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thoughtonContributor I
posted in Controllers and Music services
Issue with HDCP on Samsung TV when connecting Sonos One via AirPlay

I have been using my Apple TV with my Samsung TV for years just fine.  The Apple TV is about 2 years old and the TV is 6 or 7 years old.   The sound on the TV is pretty bad, so I recently connecting my Sonos One to the Apple TV via Airplay.  It worked well for one movie.  But ever since, I get a HDCP error whenever I try to play a movie or show on Netflix, HBO Max, or Amazon (actually, sometimes I will get volume but a blank screen).  YouTube TV and YouTube still work fine.   I have disconnected the Sonos One and unplugged it; I have also unplugged the Apple TV, reset it, unplugged the TV, switched the HDMI cord to a different port, changed the HDMI cord entirely, and all variations you could imagine.  The problem persists.  Just a week ago I was having no problems.. Has anybody encountered this?  Any ideas how to fix it? 

1262
106rallye
3 years ago
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Jdw137Contributor II
asked in Components and Architectural
Can't play services direct on iPhone

The list of Sonos speakers has suddenly disappeared from my iPhone so that I can no longer play direct from iPhone apps such as Spotify, Primephonic, Pocket Casts etc. although I can play exactly the same material if I use the Sonos App. What has gone wrong?

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J
3 years ago
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Janty72Contributor I
posted in Home theater
Sonos Arc doesnt ahow in App

I set up my nee Arc and had it up and running including setting up Spotify with it. Now when I open the IOS App it keeps asking me to set up your product again. My speaker is working with my TV but not showing in the IOS App. My iPhone is running IOS 14.4Ive a Linksys Velop system in my house connected through a Virgin routerPlease help!

1262
J
3 years ago
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hat35Contributor I
asked in Controllers and Music services
Primephonic sync with Sonos

Primephonic app in Sonos not synced with Primephonic

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3 years ago
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User973157Avid Contributor I
asked in Components and Architectural
Symfonisk won't work with S1 app

According to this article, https://support.sonos.com/s/article/4786?language=en_US  The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP. I have a gen 1 S5 so can only use the S1 app for a complete system. 

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U
3 years ago
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JOH 1Contributor I
asked in Portable speakers
Move not on app.

Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

682
J
3 years ago
Plazer22
Plazer22Contributor II
asked in Components and Architectural
System falling apart - Asus Mesh

I have a system what I’m use in our house since 2,5 years. I have an asus mesh wifi system and 8 sonos zones.  1. living room: playbase, sub, one + sl as a surround system 2: kitchen: stereo pair play 13: entrance: symfonisk lamp alone4: home office: play 1 alone5: bathroom: symfonisk bookshelf alone 6: bath 2: play 1 alone7: sleeping room: playbar alone8: move Till now all have worked fine, nothing changed (no new device etc) just apparently in the living room where a surround system was made fall apart. Only playbase was working. I have removed the sub and the surrounds from the system. Now I can’t add them back to the room. When I tried to add they have created the same room name with “2”, “3” etc tags instead of grouping with the playbase, or simply can’t add them because of poor network connection or other issues. There are of course other devices around smart TV, Apple TV, intel nuc, PlayStation 4 pro, laptops, iPad, Xiaomi roborock etc but all turned off not to interfere wifi si

6542
Plazer22
3 years ago
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