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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24726 Topics

K
KishanPatel0804Contributor I
posted in Home theater

Dolby Atmos signal not picked up with Samsung QN90B

Have just set up my new Samsung QN90B TV. My Sonos Arc is connected via HDMI eArc. I have opened a Netflix stream with Dolby Atmos through the TV native app. On the Sonos app it is only showing a Dolby Multichannel PCM 5.1. I am not 100% sure but I'm sure that this doesn't have Atmos signal.Any idea how I can tweak settings/etc. to receive Dolby Atmos signal. Cheers

16
G
2 months ago
C
CharKContributor I
posted in Home theater

Hearing Aids

I wear hearing aids. I have trouble with the sound coming from the 2 smaller speakers as it is the background noise, and the voices are coming out of the sound bar. Is there a way to fix that so the voices come out of the little speakers as well? or reverse it?

10
buzz
6 months ago
A
anniesmurfContributor I
asked in Controllers and Music services

can't find system wifi password change

Sonos worked no problem until router password was changed.  I have followed all steps show in support threads several times but S1 app won’t find the bridge even when wired to the router with ethernet.  Please help!

5
106rallye
1 year ago
D
David_WContributor I
asked in Controllers and Music services

Can't find Radioplayer

I’m in the UK.  Why isn’t Radioplayer listed in the iOS app under ‘Add a Service’?ThanksDavid 

10
N
11 days ago
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PepitoContributor II
asked in Controllers and Music services

Mise à jour Contrôler

Bonjour,Je n’arrive pas à faire la mise à jour du Contrôler sur mon Mac (MacBook Air M1 2020 avec Ventura 13.0.1).J’ai toujours ce message d’erreur Merci de votre aide.Fabrice

3
Airgetlam
1 year ago
S
ShaunpkContributor I
asked in Home theater

Trueplay not working when Sub connected

Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud.  The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail.  Called support and being told it could be because I have more than one router but I don't see how that's causing this.  Any help would be appreciated 

3
B
7 months ago
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SAIWContributor I
asked in Speakers

Update 14.19 - Music stream and/or speakers dropping out.

Hi,Has anyone noticed that since installing update 14.19 an intermittent problem of total loss of sound, or the 'odd' speaker dropping out, sometimes for up to approx. 5 secs?  More of an irritation than anything  else.  Never experienced this before and nothing obvious has changed on my network.I suspect the update is the problem but, one issue the update did 'cure' was a problem I had with speakers auto grouping post the previous update.Diagnostic (1066513742) provided within 5 mins of the last occurrence of this 'new' issue occurring. Any suggestions?

5
S
1 year ago
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RaulyyaestaContributor II
asked in Controllers and Music services

Empezar desde cero

Como puedo borrar todos mis altavoces y empezar desde el principio como si fueran nuevos? Google Translate (Spanish):How can I erase all my speakers and start from the beginning as if they were new?

3
Corry P
1 year ago
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RaulyyaestaContributor II
asked in Speakers

barra arc

Por qué no se compaginan mi nueva barra arc con mis altavoces One sl?ayuda por favor

1
Jamie A
1 year ago
M
mhornbechContributor I
asked in Controllers and Music services

S1 app stopped working after iOS 16 upgrade

My S1 app cannot see my Sonos system after upgrade to iOS 16. I have tried reinstalling the app and turning network permissions on and off, but no matter which of my units (mix of new and old) I try to connect, it doesn’t find them. I had similar issues 1-2 years ago when the app suddenly started working again - after an update to one thing or the other I guess. Also my Sonos Move have stopped appearing in the list of Airplay devices on my phone in other apps.

3
Jamie A
1 year ago
S
SeistoContributor I
asked in Controllers and Music services

HELP! Cannot turn on data sharing or “manage additional usage data”

I’m trying to get my Recently Played list to populate and it keeps telling me to turn on data sharing. I’m happy to share my data - we’re all being tracked already anyway, right? - but no matter how many times I go to Data & Privacy > Additional usage data > Turn usage data sharing onThe option does not hold and immediately turns it off.When I then go to Data & Privacy > Use Personalization Services > and try to make this “Enabled” it does nothing and stays as “Disabled”. I’ve deleted and reinstalled the iOS app, signed out and back in, reset the entire system, and still can’t get this to work. Sonos, I’m begging you to take my data! How can I get this to work to unlock the Recently Played section and other features?

4
Corry P
1 year ago
R
rick975dContributor I
asked in Home theater

Xfinity remote issues

My Xfinity remote will not control my Arc SL if I’m more than 3 feet away. 

2
R
1 year ago
A
Arnaud4985Contributor II
asked in Advanced setups

Installation pour bar restaurant (2 pieces)

Bonjourje souhaiterais avoir votre avis et le matériel nécessaire pour mon installation son et image pour mon bar restaurant.je vais essayer de vous expliquer clairement.j'installe 2 tv samsung "the frame 2022" avec pour chacun son boitier déporté "one connect. Une TV pour la salle restaurant et une TV pour la salle bar. Donc j'ai bien 2 boitiers one connect relier à chaque TV..J'installe un ampli sonos AMP.2 enceintes encastré au plafond relié en filaire à l'ampli sonos. (partie restaurant).2 autres enceintes murales filaire relié au même Sonos Amp (partie bar)une box internetmes questions sont comment relié le tout pour qu'avec les 2 boitiers one connect je puisse n'avoir qu'une seul source tv?Ce que je souhaite est de relié les 2 tv ensemble pour avoir la même image en même temps (même source Hdmi). Est ce que je peux relier les 2 tv avec la box internet, le Sonos Amp, les 2 boitiers one connect (samsung) et en installant un boitier iptv?Mais que je puisse régler mon son différemmen

0
A
1 year ago
J
JonstapContributor I
posted in Controllers and Music services

Sonos to Verizon

I cannot get my Sonos Amp to connect to my new wifi with Verizon. It’s the new Verizon home internet gateway and has super good speed but Sonos will not connect and I am getting really annoyed. 

3
Airgetlam
1 year ago
P
PerritoContributor I
asked in Controllers and Music services

How to play backing tracks files in slow mode.

A good day.Translation done with Google TranslatorI study a musical instrument and I need to play backing tracks files in slow mode.Is there a program or setup that I can apply to the Sonos system?Thanks for taking the time.nicola.gentile.vt_at_gmail.com

5
P
1 year ago
J
JimmyRikContributor I
asked in Home theater

19ft away from Arc? what's the correct settings?

I have the arc / sub gen 3 and two SL rears /im around 19ft away from the arc.. can I make it louder than the back two SL speakers (surround set up?) what’s the best way to achieve this?

2
J
1 year ago
J
JimmyRikContributor I
asked in Home theater

Pairing two remote to arc? apple TV remote

Paired my Virgin TV remote to the Arc no problem! - then I thought I could do my appleTV remote (silver one with side button 4k Apple TV)it recognised the button presses all good - but then then virgin remote stopped working?! can’t I have two?!?? i tried 4 times and gave up?? 

3
Airgetlam
1 year ago
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Royal007Contributor I
asked in Home theater

surround sound

Sound bar working not base or both shelf speakers.  How do i get them to work

4
Corry P
1 year ago
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PeteydogContributor I
asked in Home theater

Can't re-connect BEAM that I took from another room and create TV surround

Took my BEAM from another room to “re-create” a TV surround. STILL showing my BEAM in old room with TV surround set up, etc even though I’ve removed the BEAM and unplugged the ONE’s I had. So...1) How do I make the “OLD” room disappear since it has nothing and my “NEW” room show my BEAM and allow me to create TV surround. Over. 

7
jgatie
1 year ago
K
knittingbeeContributor I
posted in Home theater

arc

When connecting the new arc works with radio cannot get the doing through tv ( Sony Bravia)

3
G
1 year ago
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BrynstaContributor I
asked in Home theater

Not getting Atmos from Netflix

So I have a Samsung NU8000/8070. It has had a Samsung firmware update so effectively has eARC sound options are Dolby digital and Dolby digital plus. Sky Q will play in Atmos (confirmed via Sonos app) when the Q box is set to DD+ and the tv sound is set to DD+. But on Netflix, nothing play in Atmos, says it is playing in DD+ 5.1, the tv is still set to DD+ so I am not sure why it won’t play in Atmos, I have nextfkix premium, so I have access to Dolby Atmos, everything shows as 5.1 on the Netflix main menu and doesn’t change in film. Any ideas? 

25
B
1 year ago
H
HevContributor I
asked in Controllers and Music services

help setting up

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

1
Airgetlam
1 year ago
C
chuckieznycContributor II
asked in Home theater

2 Amps for surround

I looked around Sonos help articles but still not sure regarding network setup for 2 Sonos Amps with surround so asking the community here. I have the following setup: Family theatreArc - connected via ethernetSub - wireless2x Surround Ones - wireless BackyardAmp powering 2 external speakers - wirelessPassive sub powered by dedicated amp connected to Amp I'm looking to add another Amp to the backyard powering 2 more external speakers for surround sound. Can the 2nd Amp remain wireless along with the existing Amp or does the Amp powering the current front speakers need to be wired using ethernet before I can add the 2nd Amp? Appreciate any feedback here!

1
J
1 year ago
A
analogkid01Contributor I
asked in Controllers and Music services

Sonos won't play in same room as Android phone

I use an Android Galaxy S21 Ultra 5G.  I’ve noticed that if I pull up the Sonos app and start playing music, it will play on all my other Sonos speakers (12 in all) *except* the one that’s closest to my phone.  If I’m in my office, music will play everywhere except my office.  If I’m in my bathroom, music will play everywhere except my bathroom.  It takes up to a minute for the close-proximity speaker to kick in and start playing, and if I crank up the volume I can hear the music everywhere else in the house.  Am I the only one having this problem?  The music source is a central Plex server on my home network, not my phone.

1
Corry P
1 year ago
P
PvdBergContributor I
asked in Advanced setups

Sonos system in Multiple VLAN network

I have a Fortigate Firewall with a 8 ports switch and 3 Forti Accesspoints. My access points are configured in a separate native vlan (management). I have configured 2 SSID, one for IoT and a normal SSID voor users, with 2 seperate vlans.The sonos boxes are in the user wifi network as is my phone. I can connect and link everything in the sonos app, so far no problems. However, now I want to link my sub to the arc then this is impossible. Tried every setting but no luck. Anyone suggestions 

1
Corry P
1 year ago
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