Answered

Connectivity Issues All Devices

  • 24 November 2022
  • 2 replies
  • 72 views

I’ve had my Sonos for years. In the last 6-12 months it seems like all of my devices disconnect for no reason and I need to reset everything to get them connected again. I have a sonos 1 and 5 running 14.19. Currently using an Eero mesh router.

 

Driving me crazy and making me consider getting rid of all of my speakers….

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Best answer by Airgetlam 24 November 2022, 20:09

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2 replies

Sounds like a potential duplicate IP address issue, at the very least, I’d unplug all Sonos devices from power, then reboot your Eero system. Give it at least 5 minutes to recover before plugging back in your Sonos devices. 

And if that doesn’t work,  submit a system diagnostic and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Userlevel 7
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Never reset your devices in this case. Just reboot your router and, if required, reboot your devices.

Have you followed the official Sonos advice for configuring your Eero?

 

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