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Hi Everyone

We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.

First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.

Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.

Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.

We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:

  • Alarms management
  • Sleep timers
  • Queue management
  • Playlist editing

In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.

We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!

Thanks for listening - take care of yourselves, and each other.

 

Combined threads:

General feedback (not relating specifically to those below):

Queue management: 

Alarms:

Playlists: 

Music Library:

Sleep Timers:

 

Please note that there is an official statement that can be read here.

 

I used my bedroom Sonos One to setup my spare room with a pair of Ones and a sub-mini. What a regret. I’m hoping Apple refreshes the HomePod mini this year. With a basic smart home centred around the Apple TV, a HomePod mini in my bedroom and kitchen will actually suit me more regardless of the Sonos nonsense. 

 

​@Flattliner 

You’ve sold the majority of your Sonos and moved on to BlueSound. Good for you. You post the fact that you’ve done so in countless threads. You’re like a broken record repeating the same thing over and over and over again. What is your mission? What do you hope to gain by repeating the same thing to the point of ad nauseam. Hypothetically, if Sonos were to cease as a company where would direct your disdain or would you finally achieve satisfaction with mission accomplished? At some point it’s time to move on…which IMO your bus left a long time ago.

Talk about moving on, perhaps take your own advice and skip posts you don’t agree with. 

Furthermore, IMO a case might be made that ​@Flattliner is spamming the community with a constant promotion of Bluesound in multiple threads. However the Mods would have to decide on that.

I’m reading about users losing rooms and long response times when adjusting the volume in certain rooms. And from my reading, is this because everything has to go through a Sonos server before doing anything in your local system? I’m a little confused about that. All of my music is local and stored on my WD MyCloud. Do I still have to go through a remote Sonos server to play my local music. I haven’t lost any rooms and don’t experience long delays when adjusting the volume. Maybe sometimes in the beginning, but then it gets a little faster as time goes by. I do play a radio station from either NJ or Philly in the Kitchen, so I can see going through a remote server for this, but for local music? I am probably one of the simple users and I usually don’t combine rooms. I usually just sit in one room with my iPad mini and just send music to the room I am currently in. I’ve been switching on and off with the SonoPad app, and yesterday I unplugged my modem for about 20 minutes while playing one of my playlists and didn’t experience any stoppage in music. I did get a reply last evening from the SonoPad Developer, Stefan, who indicated that he does not require Internet access for the app to work. Maybe, today, I’ll try to do the same while using my Sonos app. But I think I’m understanding that Sonos is going in that direction. I don’t know. 

https://www.reddit.com/r/sonos/s/5zx6R9v8Pi

 

Thank you for the great article. I’ll shall test it later when I come home from the doctor’s by shutting off my modem. 

Thank you for the great article. I’ll shall test it later when I come home from the doctor’s by shutting off my modem. 

Just ran some tests after reading the article above. I powered off my modem, so I had no Internet connection. My IOS Sonos app only presented itself on my Sunroom iPad and allowed me a play the playlist that was probably stored on the Sunroom Play 3. I went upstairs to the Bedroom and selected the Sonos app on the iPad mini and it wouldn’t present itself at all. It was all greyed out and eventually said “unable to load content”. I tried my Office Play 3 and it wouldn’t play and indicated “no content”.

While the modem was still powered down, I brought up the SonoPad app and did exactly the same and had no problems switching rooms and switching playlists. So that is telling me you do need Internet connectivity to even open the Sonos app to play my local music. But SonoPad, doesn’t require Internet service. Don’t forget, all my music is stored locally on my NAS drive. 

Happy Anniversary Sonos - the first anniversary of #SONOScrAPP Day! They ruined the software, and refused to reverse their “brave” new direction...

Share price down 48.6% on a year ago - according to yahoo!finance

 

Happy Anniversary Sonos - the first anniversary of #SONOScrAPP Day! They ruined the software, and refused to reverse their “brave” new direction...

Share price down 48.6% on a year ago - according to yahoo!finance

 

Isn’t the whole stock market down right now?

My 401K is not looking good right now…

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

I see the stock graphs and I know we are all upset with Sonos for messing up the app, but overall, I don’t want to see Sonos fail. I’ve always loved their equipment and the way it sounds. I hope they get their act together and get back on track. Maybe things will change soon. I just noticed that there is another firmware update available. I don’t know what it’s for and I’m reluctant on performing it. I’ve been using the SonoPad app mostly because it always remembers my place in the queue and I like the way it presents my speakers with the correct icons. It just looks sharp. But I’m nervous that a firmware update might affect the way my SonoPad app might work. 

I see the stock graphs and I know we are all upset with Sonos for messing up the app, but overall, I don’t want to see Sonos fail. I’ve always loved their equipment and the way it sounds. I hope they get their act together and get back on track. Maybe things will change soon. I just noticed that there is another firmware update available. I don’t know what it’s for and I’m reluctant on performing it. I’ve been using the SonoPad app mostly because it always remembers my place in the queue and I like the way it presents my speakers with the correct icons. It just looks sharp. But I’m nervous that a firmware update might affect the way my SonoPad app might work. 

The lesson that SonoPad (and SonoPhone) should teach Sonos is that ONE guy can write a more functional app than their entire team! Maybe not as pretty, but where local music and playlists are concerned, much better. I would have sold my speakers much earlier than I did were it not for Stefan Hansel.

I can understand your reluctance to update. I’ve left my remaining speakers (surround sound for my TV - Beam 2, Sub 1 and 2 x PLAY:1s) on auto-update. I guess one day that might stop them working, and then my house will become 100% Bluesound! Best of luck.

 I just noticed that there is another firmware update available. I don’t know what it’s for 

https://support.sonos.com/en-gb/article/release-notes-sonos-system-updates

The good old Windows Desktop Controller is now at version 17.0 and still going strong.

Hi All.

We want to thank you all for your interactions on this thread, but we do now feel that, after a full year, it has largely run it’s course - it initially being a thread explaining only why moderators were not responding directly to any posts - and that any further discussions that are truly needed will now be better-served by new, dedicated threads.

This thread will now be closed to further discourse. Thank you for your time

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