Contributor I

Why Sonos? Patrick, what are you doing?!

24 replies
971 views

I had this show up on YouTube feed today, I think this is finally the straw that broke the camel’s back.

I dealt with the terrible “new” app. I dealt with previous features being removed and having to be reintroduced. I dealt my system dropping off the network. I dealt with it all. Now you're telling me that aside from almost making my entire hardware paperweights , I now have to deal with the fact that you're going to sell my data, and not only that, I can’t opt out of it, you're forcing me into these terms, after spending thousands on your hardware.

DO BETTER SONOS. DO BETTER.

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Bumper

The video is correct in that Sonos has removed the language that said they promise not to sell our personal data.

I think there’s a joke in there about your system not working so they have no data to sell🤣

Something I’ve noticed with help from members of the community is that if you attempt to stop/block Sonos data collection and in app ads, the new features will not be enabled in the app as Sonos releases updates. It might be a bug or coincidence and not by design but not 100% sure.

A

Anonymous

Like most people I never read the T&Ca but I just looked at the privacy statement (updated June 2024) and it reads:

How We May Share Personal Information

Sonos does not and will not sell personal information about our customers. We want you to understand that information about our customers is an important part of our business. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

what am I missing here ?

S

sjw

Local Superstar

Like most people I never read the T&Ca but I just looked at the privacy statement (updated June 2024) and it reads:

How We May Share Personal Information

Sonos does not and will not sell personal information about our customers. We want you to understand that information about our customers is an important part of our business. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

what am I missing here ?

Interesting, can you link where the above came from?

Last week the longstanding Sonos policy of “We protect the data of our listeners as if it were our own.” and “The primary purpose of collecting your data is to improve your listening experience” appeared to have completely changed and removed the policy to not sell their users’ data. Quite a fundamental change so it would be interesting if it was an oversight and has been reinstated as per your post.

2023 Privacy Statement

2024 Privacy Statement

H

Hazeldaze

Contributor I

Like most people I never read the T&Ca but I just looked at the privacy statement (updated June 2024) and it reads:

How We May Share Personal Information

Sonos does not and will not sell personal information about our customers. We want you to understand that information about our customers is an important part of our business. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

what am I missing here ?

Possibly geographic location. I understand this applies in the US but maybe not in the EU and UK. Would that explain things for you?

A

Anonymous

Like most people I never read the T&Ca but I just looked at the privacy statement (updated June 2024) and it reads:

How We May Share Personal Information

Sonos does not and will not sell personal information about our customers. We want you to understand that information about our customers is an important part of our business. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

what am I missing here ?

Interesting, can you link where the above came from?

Last week the longstanding Sonos policy of “We protect the data of our listeners as if it were our own.” and “The primary purpose of collecting your data is to improve your listening experience” appeared to have completely changed and removed the policy to not sell their users’ data. Quite a fundamental change so it would be interesting if it was an oversight and has been reinstated as per your post.

2023 Privacy Statement

2024 Privacy Statement

Right, so the U.K. policy statement, which is what I was looking at, has the ‘we will not sell personal information’ statement.

https://www.sonos.com/en-gb/legal/privacy

S

sjw

Local Superstar

That's it! 👍🏻

UK policy still says that Sonos “deeply respect your privacy and right to control how and if your personal data is used.” and still have the not selling data part in bold.

jgatie

Right, so the U.K. policy statement, which is what I was looking at, has the ‘we will not sell personal information’ statement.

https://www.sonos.com/en-gb/legal/privacy

Which may shed light on the explanation I got from a Sonos rep (summarizing) that the changes were specifically due to the California and Virginia exceptions, which can be construed as “selling” data and thus the blanket statement was confusing/inaccurate in those states. So it would appear the policy hasn’t really changed, except to accommodate the extremely strict interpretations by the laws in CA and VA.

G

Gaham

Headliner I

It seems to me that the questions about the license agreement reflect more on the loss of the trust users have in Sonos than any malicious intentions Sonos might have.

Funny how we always read the small print when things are bad 😏

Bumper

It seems to me that the questions about the license agreement reflect more on the loss of the trust users have in Sonos than any malicious intentions Sonos might have.

Funny how we always read the small print when things are bad 😏

I mean they changed the policy. They went from saying they won’t sell data to omitting this.

Intent is secondary in the sense that if they can make money off it they will. Malicious or not is more your personal perspective.

Personally I’m not happy about this but am waiting so see how this plays out. Hopefully Sonos will clarify.

R

Rhonny

Prodigy III

Once again, a thread with concerns about Sonos selling data when everybody every day contributes their data to thousands of global companies just by going online…

Sonos is a tiny molecule in a huge ocean of data. Should we really lose any sleep over whether they can profit from the fact that we like Foo Fighters?

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