Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course. don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by Sonos, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. For more information about Product Security and Software Updates, please see our Platform Security Page.There’s no decline option so I’ll be locked out of the app until I submit to them. How many more insults do they want their customers to accept?

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Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course.

don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?

Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by Sonos, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. For more information about Product Security and Software Updates, please see our Platform Security Page.

There’s no decline option so I’ll be locked out of the app until I submit to them. How many more insults do they want their customers to accept?

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edmountainAnswer

Prodigy I

First of all, similar clauses about software updates have been in the Terms of Use since at least 2018. Archived versions of the Terms of Use are available on the Sonos website for those interested.

Secondly, I don’t see what the problem is. You either agree to the Terms of Use and use the product, or you disagree and do not use it. Can’t get much simpler than that.

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edmountainAnswer

Prodigy I

First of all, similar clauses about software updates have been in the Terms of Use since at least 2018. Archived versions of the Terms of Use are available on the Sonos website for those interested.

Secondly, I don’t see what the problem is. You either agree to the Terms of Use and use the product, or you disagree and do not use it. Can’t get much simpler than that.

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areeter

Contributor I

The previous Terms of Use is available here: https://www.sonos.com/en-us/legal/terms-of-use. I don’t like the idea that we are forced to agree to changes in the Terms after we purchased and installed the equipment. Has anyone one compared today’s Terms with the last one??

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Flyboy

jgatie

before we didn't have to create a profile with login and password.
Everything was stored locally
now we have to have a profile, they know exactly what devices you have, your favorites, your habits .....

You didn’t need a password, but you most certainly needed an email, and Sonos has been getting data from your system since day one. Why are you getting so up in arms about something you agreed to, and has been going on since you first signed up?

Also, as stated above, you can easily compare the current T.o.U to previous versions, in website or PDF form, right here:

https://www.sonos.com/en-us/legal/terms-of-use

Sonos isn’t hiding anything, and they are not trying to be sneaky. They lay it all out in the links above.

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Rhonny

Prodigy III

The previous Terms of Use is available here: https://www.sonos.com/en-us/legal/terms-of-use. I don’t like the idea that we are forced to agree to changes in the Terms after we purchased and installed the equipment. Has anyone one compared today’s Terms with the last one??

When you installed the equipment, you will have accepted terms which allow for terms to be amended in future. You can push back now and avoid accepting, but the only people who will care about that will be you.

You could always compare the terms yourself if you’re concerned?

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jgatie

Has anyone one compared today’s Terms with the last one??

If one is so worried about the changes, you’d think one would do the comparison themselves. Personally, I’ve compared them in the past, and if one is not prone to tin-foil hat conspiracies, the changes have been quite benign. Like “If you use a voice-control partner, we now have to send data to our voice-control partners” benign. Oooooh, they send data to a voice control partner if you use a voice control partner. Scary!!!

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jgatie

If anyone cares, you can put the two links that follow into this website:

https://www.copyscape.com/compare.php

And it will spell out the changes from the last T.o.U from 2022. A cursory glance is just what I thought. If anything, the 2024 version is more detailed and restrictive in what Sonos does with your data and more lenient in what is required from you as far as username/password is concerned (ex. “may require” in place of “requires”). Like much of the FUD being tossed around in here, it’s a big nothing burger.

https://www.sonos.com/en-us/legal/terms-of-use-2022-10

https://www.sonos.com/en-us/legal/terms-of-use#legal-terms-use-privacy

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craigski

Local Superstar

The Privacy Policy has a few more changes. I did a quick quick scan, the sentences “We do not and will not sell your personal data to third parties” and “Sonos does not and will not sell personal information about our customers.” appear to have been removed from the June 2024 Privacy Policy compared to previous March 2023 version.

https://www.sonos.com/en-us/legal/privacy

https://www.sonos.com/en-us/legal/privacy-2023

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Bumper

The Privacy Policy has a few more changes. I did a quick quick scan, the sentences “We do not and will not sell your personal data to third parties” and “Sonos does not and will not sell personal information about our customers.” appear to have been removed from the June 2024 Privacy Policy compared to previous March 2023 version.

https://www.sonos.com/en-us/legal/privacy

https://www.sonos.com/en-us/legal/privacy-2023

Good catch. I can’t find any references to Sonos promising not to sell personal information in the privacy policy at all anymore.

I guess they changed their mind?

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Rhonny

Prodigy III

…Fine by me… If Sonos wants to sell the fact that I like all types of music, then good luck to them making any money from that. If someone wants to see my email address, that’s fine too. They can’t do anything with it.

It’s absolutely nothing compared to those websites that list 736 partners in their cookie screen, and if you don’t want them to see your data you have to manually untick each and every one of them. Which no-one ever does.

I cannot imagine there is a company out there that doesn’t already have my data!

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sjw

Local Superstar

There are exceptions, like if Sonos suddenly changed their privacy policy to sell your data when they previously promised not to, but I see no evidence of that.

I wonder where this will lead:

2023 Privacy Statement:

2024 Privacy Statement:

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