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Trending Lyricist I
Jun 5, 2024 9:52 AM UTC
Answered

terms of use

Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course.

 

don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?

  1. Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by Sonos, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. For more information about Product Security and Software Updates, please see our Platform Security Page.

There’s no decline option so I’ll be locked out of the app until I submit to them. How many more insults do they want their customers to accept?

 

 

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Prodigy I
Jun 5, 2024 1:58 PM UTC

First of all, similar clauses about software updates have been in the Terms of Use since at least 2018. Archived versions of the Terms of Use are available on the Sonos website for those interested.

Secondly, I don’t see what the problem is. You either agree to the Terms of Use and use the product, or you disagree and do not use it. Can’t get much simpler than that.

56 replies

Local Superstar
Jun 7, 2024 2:32 PM UTC

Fine by me too, as long as some of the revenue generated is used to enhance products and make them more affordable. ie I give Sonos my data, they give me a better product at a cheaper price 😀

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Prodigy III
Jun 7, 2024 2:34 PM UTC

There is a lot of indignation - heightened I’d suggest by Sonos’ poor current consumer perception - but one can’t be morally outraged about them selling data when we access dozens, if not hundreds, of other websites and apps where we leave a deep and information-rich footprint every day. 

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Local Superstar
Jun 7, 2024 2:35 PM UTC

I have no real issue with them knowing what I listen to either - although such a fundamental change (if indeed it is as it reads) should have been highlighted more clearly.

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Prodigy III
Jun 7, 2024 2:36 PM UTC

I have no real issue with them knowing what I listen to either - although such a fundamental change (if indeed it is as it reads) should have been highlighted more clearly.

Very true. (My point was not aimed at recent posters specifically, but more those who are outraged across the forum without any further consideration about their online presence.)

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jgatie
Jun 7, 2024 2:44 PM UTC

I have no real issue with them knowing what I listen to either - although such a fundamental change (if indeed it is as it reads) should have been highlighted more clearly.

 

I looked into this days ago (unlike most of the privacy/security obsessed, I put my money where my mouth is and actually look at past versions, instead of jumping right into the FUD).  I got a PM from a Sonos rep that I won’t share here; it gave the possibility that these changes are benign, but not quite enough to satisfy my curiosity.  Currently, I have an email with an inquiry about these changes sent to the privacy account at Sonos.  Unlike those who like to see things burn, or see themselves as some sort of social justice superhero, I personally like to get all possible explanations before lighting the fires on a public forum.  I suggest you do the same.

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jgatie
Jun 7, 2024 2:57 PM UTC

There is a lot of indignation - heightened I’d suggest by Sonos’ poor current consumer perception - but one can’t be morally outraged about them selling data when we access dozens, if not hundreds, of other websites and apps where we leave a deep and information-rich footprint every day. 

 

True.  It always irks me when people harp on and on about Sonos listening in, or Sonos collecting data, or any other accusations, while we know that 99.9% of those complaining have a device in their pocket that has dozens of apps which are designed from the ground up to harvest data and sell it.  The financial paradigm is literally “The user is the product”, compiling and processing every website I visit, every store I enter, every toll I pay, every banking transaction I make, every text I send, every feed I read, every post I make, and thousands more data points I don’t even know about; yet people are worried about Sonos knowing I listen to soft jazz at dinner time.

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Local Superstar
Jun 7, 2024 3:06 PM UTC

 yet people are worried about Sonos knowing I listen to soft jazz at dinner time.

Sonos wouldn’t know what time you eat dinner? 😀

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jgatie
Jun 7, 2024 3:11 PM UTC

 yet people are worried about Sonos knowing I listen to soft jazz at dinner time.

Sonos wouldn’t know what time you eat dinner? 😀

 

Don’t laugh.  I actually had a conversation with a security/privacy obsessed poster who screamed from the rooftops that a hacker could get ahold of Sonos’ data and know from their listening habits when their home was occupied and when it was not, using that data to plan a burglary.  My reply was “You mean instead of parking outside your home and watching when you leave?”

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Local Superstar
Jun 7, 2024 5:36 PM UTC

 yet people are worried about Sonos knowing I listen to soft jazz at dinner time.

Sonos wouldn’t know what time you eat dinner? 😀

 

Don’t laugh.  

I’ll try not to, I’m eating my dinner. Oh no, Sonos now knows what time I eat my dinner.

Moderator edit: 18:36 GMT, noted

 

I actually had a conversation with a security/privacy obsessed poster who screamed from the rooftops that a hacker could get ahold of Sonos’ data and know from their listening habits when their home was occupied and when it was not, using that data to plan a burglary.  My reply was “You mean instead of parking outside your home and watching when you leave?”

There is a hack to ensure Sonos doesn’t know when you are out, use the remote ‘feature’ of Spotify Connect to un-pause your Spotify stream that you paused on your Sonos when you left home. 

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skullc
Prodigy III
Jun 7, 2024 5:40 PM UTC

@Elovarun my old app as in 16.1 s2 version has no new terms to agree to guessing its to cover themselves over missing features but all is good in 16.1 land lol 😊

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