I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.
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Worst consumer product across all categories of products since May 6th.
Sonos needs to be sold in a fire sale to a company that can fix this smoking pile of dog s*** they created.
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I run two systems (home and office), each has multiple zones, and I have run these for years, updating hardware to be compatible with S2 and so on. It really is a shame that I and so many other people are so upset with the latest app. Something seriously has gone wrong with their product development team/direction.
I am confident that they will be able to fix this tho - I am just surprised at how long it is taking considering the size of the development team I assume they have.
Cecil Weetabix wrote:
I am confident that they will be able to fix this tho - I am just surprised at how long it is taking considering the size of the development team I assume they have.
It’s been almost 6 months and they say it will be at least till December. Timelines keep slipping. I was confident for the first few months that it was just another release away, I suppose we’ll get there eventually.
BMZ wrote:
It’s been almost 6 months and they say it will be at least till December. Timelines keep slipping. I was confident for the first few months that it was just another release away, I suppose we’ll get there eventually.
Considering this entire mess was created when an app was released far too soon, complaining that timelines keep slipping seems a little unfair. One can’t have it both ways.
jgatie wrote:
BMZ wrote:
Considering this entire mess was created when an app was released far too soon, complaining that timelines keep slipping seems a little unfair. One can’t have it both ways.
Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo.
BMZ wrote:
Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo.
One can if they wish to be a hypocrite. They rushed out the app to meet an internal timeline. Complaining now that they aren’t meeting an external timeline is disingenuous, and ignores the reason for the screw up in the first place.
jgatie wrote:
BMZ wrote:
Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo.
One can if they wish to be a hypocrite. They rushed out the app to meet an internal timeline. Complaining now that they aren’t meeting an external timeline is disingenuous, and ignores the reason for the screw up in the first place.
I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues.
It’s not you, It’s Sonos.
Used to be a big fan and would recommend it to anyone that listened. I would describe the current state of the app in vulgar terms, but there are no vulgar terms worthy.
Essentially, Sonos destroyed my stereo experience.
And we’re 6 months into the exercise.
Gaham wrote:
jgatie wrote:
BMZ wrote:
I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues.
Spence/sonos said the new app had all the features of the old one. He said no new hardware until the app is fixed. F yeah we can complain.
Gaham wrote:
I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues.
Do you know enough about the IT structure of Sonos to say with certainty that the engineers who maintain legacy code overlap with those who design and write for new products? Because if it is anything like the places I’ve worked, there is no overlap, and reassigning people from one group to the other usually makes things worse.
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jgatie wrote:
Gaham wrote:
I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues.
Do you know enough about the IT structure of Sonos to say with certainty that the engineers who maintain legacy code overlap with those who design and write for new products? Because if it is anything like the places I’ve worked, there is no overlap, and reassigning people from one group to the other usually makes things worse.
So time spent on support for new products is time not spent improving user experience.
Gaham wrote:
So time spent on support for new products is time not spent improving user experience.
That’s your opinion. It is my experience that once code makes it to the public, the design folks move onto something else and the maintenance folks take over, and trust me, you don’t want the design folks revisiting that code. But neither one of us are familiar with the way Sonos structures things, so neither one of us should be making definitive statements. But hey, anybody is free to complain about anything, so you do you.
And regardless of the complaint about new hardware, the complaint about not hitting a timeline coming on the heels of complaints about a rushed release is absurd.
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If they're already passing 5 month old code to another team to support then we are doomed. It takes months to fully understand code that another team developed. And in my experience code that has been handed over is never fully understood.
My main gripe isn't that they miss promised dates it's that they fail to communicate. I know how hard it is to manage software releases but I also know how easy it is to update your customers.
Gaham wrote:
If they're already passing 5 month old code to another team to support then we are doomed. It takes months to fully understand code that another team developed. And in my experience code that has been handed over is never fully understood.
My main gripe isn't that they miss promised dates it's that they fail to communicate. I know how hard it is to manage software releases but I also know how easy it is to update your customers.
I suggest you follow the progress here:
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Cecil Weetabix wrote:
I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.
I’m like many others , I loved my Sonos but now find nearly every bloody day I’m having to reset everything it’s a proper pile of dog doooo right now , 🤬🤬
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