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Cecil Weetabix
Contributor I
Oct 19, 2024 2:19 AM UTC

used to love Sonos - just frustrates me now

I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

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    16 replies

    mcs1
    Avid Contributor I
    Oct 19, 2024 3:59 PM UTC

    If it’s of any benefit, thousands - me included - (continue to) feel your pain!

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      neptune650
      Collaborator I
      Oct 20, 2024 10:00 PM UTC

      Worst consumer product across all categories of products since May 6th.

      Sonos needs to be sold in a fire sale to a company that can fix this smoking pile of dog s*** they created.

      Moderator Note: Modified in accordance with the Community Code of Conduct.

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        Cecil WeetabixAuthor
        Contributor I
        Oct 21, 2024 12:31 AM UTC

        I run two systems (home and office), each has multiple zones, and I have run these for years, updating hardware to be compatible with S2 and so on. It really is a shame that I and so many other people are so upset with the latest app. Something seriously has gone wrong with their product development team/direction. 

        I am confident that they will be able to fix this tho - I am just surprised at how long it is taking considering the size of the development team I assume they have. 

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          BMZ
          Collaborator II
          Oct 21, 2024 1:22 AM UTC

          I am confident that they will be able to fix this tho - I am just surprised at how long it is taking considering the size of the development team I assume they have. 

          It’s been almost 6 months and they say it will be at least till December. Timelines keep slipping. I was confident for the first few months that it was just another release away, I suppose we’ll get there eventually. 

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          jgatie
          jgatie
          Oct 21, 2024 12:53 PM UTC

          It’s been almost 6 months and they say it will be at least till December. Timelines keep slipping. I was confident for the first few months that it was just another release away, I suppose we’ll get there eventually. 

           

          Considering this entire mess was created when an app was released far too soon, complaining that timelines keep slipping seems a little unfair.   One can’t have it both ways. 

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          BMZ
          Collaborator II
          Oct 21, 2024 1:22 PM UTC

           

           

          Considering this entire mess was created when an app was released far too soon, complaining that timelines keep slipping seems a little unfair.   One can’t have it both ways. 

          Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo. 

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          jgatie
          jgatie
          Oct 21, 2024 1:25 PM UTC

          Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo. 

           

          One can if they wish to be a hypocrite.  They rushed out the app to meet an internal timeline.  Complaining now that they aren’t meeting an external timeline is disingenuous, and ignores the reason for the screw up in the first place. 

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          Gaham
          Headliner I
          Oct 21, 2024 1:55 PM UTC

          Yes one can. It was unfair that they lied about the new app. Being mildly critical of the app six months after they dropped that POS that isn’t fixed and won’t be for some tIme isn’t unfair imo. 

           

          One can if they wish to be a hypocrite.  They rushed out the app to meet an internal timeline.  Complaining now that they aren’t meeting an external timeline is disingenuous, and ignores the reason for the screw up in the first place. 

          I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues. 

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            neptune650
            Collaborator I
            Oct 21, 2024 1:57 PM UTC

            It’s not you, It’s Sonos.

            Used to be a big fan and would recommend it to anyone that listened. I would describe the current state of the app in vulgar terms, but there are no vulgar terms worthy.

            Essentially, Sonos destroyed my stereo experience.

            And we’re 6 months into the exercise.

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              BMZ
              Collaborator II
              Oct 21, 2024 6:14 PM UTC

               

               

               

              I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues. 

              Spence/sonos said the new app had all the features of the old one. He said no new hardware until the app is fixed. F yeah we can complain. 

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