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Cecil Weetabix
Contributor I
Oct 19, 2024 2:19 AM UTC

used to love Sonos - just frustrates me now

I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

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    jgatie
    jgatie
    Oct 21, 2024 7:40 PM UTC

    I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues. 

     

    Do you know enough about the IT structure of Sonos to say with certainty that the engineers who maintain legacy code overlap with those who design and write for new products?  Because if it is anything like the places I’ve worked, there is no overlap, and reassigning people from one group to the other usually makes things worse.

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      Gaham
      Headliner I
      Oct 21, 2024 8:17 PM UTC

      I do think we can complain given that resources have clearly been directed at supporting 2 new products that could have fixed our issues. 

       

      Do you know enough about the IT structure of Sonos to say with certainty that the engineers who maintain legacy code overlap with those who design and write for new products?  Because if it is anything like the places I’ve worked, there is no overlap, and reassigning people from one group to the other usually makes things worse.

      @jgatie I don't believe that the code released on 7th May can be called legacy. This is all one code based that they promised would improve the user experience for existing users and enable the support for new products.

      So time spent on support for new products is time not spent improving user experience.

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        jgatie
        jgatie
        Oct 21, 2024 8:23 PM UTC

        @jgatie I don't believe that the code released on 7th May can be called legacy. This is all one code based that they promised would improve the user experience for existing users and enable the support for new products.

        So time spent on support for new products is time not spent improving user experience.

         

        That’s your opinion.  It is my experience that once code makes it to the public, the design folks move onto something else and the maintenance folks take over, and trust me, you don’t want the design folks revisiting that code.  But neither one of us are familiar with the way Sonos structures things, so neither one of us should be making definitive statements.  But hey, anybody is free to complain about anything, so you do you. 

        And regardless of the complaint about new hardware, the complaint about not hitting a timeline coming on the heels of complaints about a rushed release is absurd. 

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          Gaham
          Headliner I
          Oct 21, 2024 8:34 PM UTC

          If they're already passing 5 month old code to another team to support then we are doomed. It takes months to fully understand code that another team developed. And in my experience code that has been handed over is never fully understood.

          My main gripe isn't that they miss promised dates it's that they fail to communicate. I know how hard it is to manage software releases but I also know how easy it is to update your customers.

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            jgatie
            jgatie
            Oct 23, 2024 1:42 PM UTC

            If they're already passing 5 month old code to another team to support then we are doomed. It takes months to fully understand code that another team developed. And in my experience code that has been handed over is never fully understood.

            My main gripe isn't that they miss promised dates it's that they fail to communicate. I know how hard it is to manage software releases but I also know how easy it is to update your customers.

             

            I suggest you follow the progress here:

            https://trello.com/b/4T9rbg8t

             

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              Asbrown
              Lyricist I
              Oct 25, 2024 1:13 PM UTC

              I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

              I’m like many others , I loved my Sonos but now find nearly every bloody day I’m having to reset everything it’s a proper pile of dog doooo right now , 🤬🤬

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