UNRELIABLE

ISP device?

“Modem”, “Gateway”, or “Router”. The Router or Gateway typically provides WiFi.

Wifi hub

​@Listenerwhenitworks 

Here’s a little more in-depth explanation of network terminology that may help you provide more helpful relevant information about your network to allow us to better assist you.

• ISP_ Internet Service Provider which is the company that provides your internet service 
• Modem or Gateway_It’s the box that’s typically provided by your ISP. Gong forward we’ll just call it a Modem
• Router_The box that sends out a WiFi signal to allow your wireless/WiFi devices to connect to the internet 

Here is a progression of how all the pieces fit together typically called a “Standard” network of which there are two possibilities 

1. ISP > Modem > Router > sends Wifi signal to Wireless devices 
2. ISP > Modem/Router > sends Wifi signal to Wireless devices. In this setup the Modem and Router are a single box.

There’s one more network configuration called a “Mesh” network. It typically takes the form of #2 above with a additional  features. The progression is as follows:

• ISP > Modem/Router > sends Wifi signal to Satellite 1, Satellite 2 and possibly Satellite 3 which in-turn rebroadcasts the Wifi signal 
• The Satellites are boxes placed strategically in your home to extend the WifI signal output by the Router side of the Modem/Router

Assuming you understand the information provided would you say you have a Standard or Mesh network setup? Please provide the name of your ISP and hardware names/models.

Standard, then. BT, BT Hub

OK, thanks for the update. I assume BT is the equivalent of what I call a modem. BT Hub is the equivalent to what I call a router. However, according to the link below there are several models of the BT Hub. Which model BT Hub do you have?

https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub
 

Smart Hub 2

Turn-off the “smart wireless” option. Smart Wireless options have a tendency to steer devices to bands it thinks appropriate (2.4Ghz or 5Ghz). Sonos doesn’t play well under those circumstances. Just let Sonos choose the appropriate band which in most cases will be the 2.4Ghz. 

However, before adjusting the BT Hub settings….

1. Unplug all Sonos devices.
2. Make the suggested BT Hub adjustment
3. Reboot your BT Hub.
4. Make sure your device reconnects
5. Delete the Sonos App.
6. Plug in your Sonos devices and let them comeback.
7. Wait 5 minutes
8. Reinstall the Sonos App.
9. When prompted select “Join an existing system”.
10. Sign-in with your credentials.

FWIW, BT is not BlueTooth, but British Telecom…. I think. Those of us not in the United Kingdom are less familiar with these abbreviations, generally speaking. 

Yes British Telecom. Nervous about turning off smart wireless as it will affect all devices not just Sonos