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therearenousernames
Contributor I
Mar 29, 2025 8:40 PM UTC

UNRELIABLE

As much as I LOVED Sonos the first few years, this system has turned into the most aggravating product I’ve ever owned.  It is constantly losing connection with my devices or doesn’t see them at all.  We constantly troubleshoot, reboot, move things, reinstall, and on and on so don’t tell me we haven’t tried.  I’m on here so the owners of this company know that many of their customers are unhappy.  No product at this price level should be this unreliable.  We have not changed any of our WiFi or routers during this time or added any other products, so I know it’s nothing we’ve done.  Ever since they kept doing the updates, it has been a nightmare.  I would never purchase this product again.  Should have stuck with our Bose system. 

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    AjTrek1
    AjTrek1
    Apr 5, 2025 5:42 PM UTC

    Yes British Telecom. Nervous about turning off smart wireless as it will affect all devices not just Sonos

    I have over 64 clients on my Mesh Network of which 31 are Sonos. Smart Routing/Wiresless is turned off. Clients will select the band that best suits them; sometimes based upon signal strength. Although the 5Ghz band has a shorter range than 2.4Ghz it is faster.  

    That said a client capable of using the 5Ghz may use it instead of the 2.4Ghz. If you decide to take my suggestion and you later determine that other clients are adversely affected you can always turn Smart wireless  on again. 

    Alert:

    Here’s one more option to try before disabling Smart wireless. Make sure that Airtime Fairness is disabled in your BT Hub. If that resolves your issue...then all good!  You’d still want to follow the steps I mentioned earlier (1 thru 10) for Sonos. 

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      Listenerwhenitworks
      Lyricist III
      Apr 5, 2025 6:18 PM UTC

      Isn't airtime fairness the same as smart wireless?

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      AjTrek1
      AjTrek1
      Apr 5, 2025 7:23 PM UTC

      Isn't airtime fairness the same as smart wireless?

      No it’s not. Besides had it been the same I wouldn’t have suggested it as another option. 

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      Listenerwhenitworks
      Lyricist III
      Apr 5, 2025 7:58 PM UTC

      Ah ha. Can't find ref to it on the BT Hub. Google said it was the same 😟

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      AjTrek1
      AjTrek1
      Apr 5, 2025 8:52 PM UTC

      Ah ha. Can't find ref to it on the BT Hub. Google said it was the same 😟

      Google was wrong...or wherever it said Smart wireless and Airtime Fairness are the same.

      Here are snippets of both on my router, As you can see they are two separate settings and both are disabled.

       

       

      Here is how to find Airtime Fairness on your BT Hub 2

       

      Another point that may be useful. As you can see from the snippet below I have a Tri-Band Router. However you’ll notice that the SSID for all three (3) bands are the same. Configuring the Bands on your router/hub with different SSID’s can be problematic in some cases; unless you are assigning each device individually to a particular band.

       

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