Contributor I

UNRELIABLE

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As much as I LOVED Sonos the first few years, this system has turned into the most aggravating product I’ve ever owned. It is constantly losing connection with my devices or doesn’t see them at all. We constantly troubleshoot, reboot, move things, reinstall, and on and on so don’t tell me we haven’t tried. I’m on here so the owners of this company know that many of their customers are unhappy. No product at this price level should be this unreliable. We have not changed any of our WiFi or routers during this time or added any other products, so I know it’s nothing we’ve done. Ever since they kept doing the updates, it has been a nightmare. I would never purchase this product again. Should have stuck with our Bose system.

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Pools-3015

Prodigy I

I’m on here so the owners of this company know that many of their customers are unhappy.

Sonos has been aware that some users are very unhappy because they are not able to use their speakers as intended. They are working to make things right.

Ever since they kept doing the updates, it has been a nightmare.

Sonos has always released updates throughout the years I have own their speakers. My first speaker was a ZonePlayer S5, so I have been through many app updates. With these updates came many improvements. While there are some who have issues with some updates, especially if it is with the old app, I can say that it was more than likely cause by the use of powerline adapters, wifi extenders or VPNs being used in their networks.

Network interference is a MAJOR cause of connectivity and streaming issues with Sonos.. it always has been. That's why there are guidelines:

https://support.sonos.com/en-us/article/reduce-wireless-interference

And network requirements:

https://support.sonos.com/en-us/article/sonos-system-requirements

If you have gone through all of this and you still have connection issues, then i would suggest you call Sonos support. That have tools at their disposal that can get to the root of your problem.

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buzz

Grand Maestro

The default settings of some routers are not appropriate after the current SONOS updates.

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Listenerwhenitworks

Lyricist III

This loss of connection is very frustrating whatever the reason. It happens with no warning. It's happened yet again. No modern product on wifi networks should have this regularly occurring problem.

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Rhonny

Prodigy III

This loss of connection is very frustrating whatever the reason. It happens with no warning. It's happened yet again. No modern product on wifi networks should have this regularly occurring problem.

What is losing connection for you - is the app losing connection with the system (i.e. No system found), or is music stopping playing?

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Listenerwhenitworks

Lyricist III

Losing connection - no system found. I've tried all the suggestions and so far eventually get connected again. Frustrating.

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Rhonny

Prodigy III

@Listenerwhenitworks

You obviously shouldn’t have to, but have you tried assigning each Sonos speaker a fixed IP address in your router’s settings?

Then turn off the router and the speakers at the wall.

Then turn on the router (let it fully reboot).

Finally, turn on each speaker in turn so that each is assigned the fixed IP address?

This could/should help the network communicate more reliably with the Sonos speakers. (It does not harm, even if it doesn’t solve the issue.)

Edit: also ensure the app was updated to this week’s release, along with the system update that was also rolled out.

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Listenerwhenitworks

Lyricist III

Hello. I'd done all that before including assigning a static IP. Hadnt realised there'd been another update (but it had done it automatically). Had used the unplugging router method this morning but a few hours later had to do that again. Now connected...for now!

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