The new Sonos S2 App Sucks

The same thing happened to me during my move. I was able to figure this out. So apparently some modems are coming out with smart wifi6 that mixes both 2.5 and 5.0G lines in one. The devices dont quite connect well to them only ethernet and gone after disconnected. The only way to fix it is to buy a router that lets you turn off that feature and go back to having only 5 and 2.5 that should be able to communicate well with system. I udually do 2.5.

I don’t think that’s the issue as my router and WiFi mesh uses a combined 2.4Ghz/5Ghz dual band broadcasting the same SSID/credentials for both and with its automatic band steering, Sonos works fine on either the 2.4Ghz or 5Ghz signal. I also use security mode WPA2 personal for compatibility, but most Sonos products now support WPA3. 

I much prefer Sonos to use the 5Ghz WiFi band post-setup anyway, as it’s faster and less susceptible to interference, albeit less penetrating, but that’s perhaps less important with a WiFi mesh based Home setup these days. These products support the faster 5Ghz connection… 

• Play:1
• Play:3
• Play:5 (Gen 2)
• Sub (Gen 1)
• Sub (Gen 2)
• Era 100
• Era 300
• Move 2
• Roam
• Roam 2
• Roam SL
• Five
• Move
• One (Gen 1)
• One (Gen 2)
• One SL
• Port
• Sub (Gen 3)
• Sub Mini
• SYMFONISK Bookshelf (Gen 2)
• SYMFONISK Floor lamp
• SYMFONISK Picture frame
• SYMFONISK Table lamp (Gen 2)
• SYMFONISK Bookshelf (Gen 1)

It’s also worthwhile trying to achieve a device connection SNR level of 45dB or higher in the Sonos App too as mentioned in this Sonos support document:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Been Waiting weeks to get help #********. I e-mailed Sonos again today the response from Sonos.

Hello,

Thanks for taking the time to reach out to us, we're here to help. This email address is no longer monitored, instead you can reach us by submitting your question via the web at http://support.sonos.com. You’ll also find answers to common questions and alternative ways to contact us.

We look forward to hearing from you.

Sonos Support

Moderator edit: case number recorded and removed - identifying information

The latest update is a slight improvement. However, you can still not select an album and play all tracks. This makes the app useless with streaming services since as Idagio.

My Sonos system is now just an expensive radio.

It usually finds the system, but not always 

Controls are still sluggish.

It is hard to imagine anyone screwing up a software update worse than Sonos has done. I had dropped back to an image of an earlier release which was great. Sinks then forced me to update to this disaster. I have quit recommending Sonos after years of beings a great salesman. 

People should file a class action against this company. The products were not cheap to buy, and since the app update are utterly unusable. There’s not even an easy Bluetooth option to bypass the wifi connection - which has simply stopped working altogether. The UI is utterly incomprehensible to me. Textbook example of how to kill a once great company with * software updates. The worst experience I’ve ever had with a tech product. Period. Even government departments release better software than this. I’m actually going to take make Sonos speaker and set it on fire, I’m that pissed off with it. It will be a pleasure to watch it melt…

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The new app (2024 spring/summer) is awful.  I haven’t met one person that thinks it’s improved on the older version.  Please stop sucking, Sonos! We have paid enough to warrant an app that works! 

When is Sonos going to fix this! I’ve invested in a whole house system, amps for every room multiple Bluetooth speakers and it worked perfectly with the original app. Now I can’t even control my music selection volume on off nothing! It works then it doesn’t! It’s ridiculous that the original app was fine and they updated to this garbage!! 

did they do any user based research at all on this. i work in app digital ux design. this experience is horrendous. we dont care about using your service to play music. we have Spotify and apple music for that. put the control of the system front and center. horrible ux. fire you product and design team. you had 1 job.

Oddly, I don’t use either Apple Music or Spotify to control my Sonos, so I guess I’m not part of the ‘we’ in your statement. I’d guess there are a lot of others who use the 100+ streaming companies that Sonos connects to, as well. 

However, perhaps applying to Sonos, with your experience in UI design might be helpful. 

I’m not a wealthy person but I invested a lot of money (for me) in almost twenty Sonos speakers a few years ago.  We absolutely LOVED the old Sonos and our house was full of music.  The joy is GONE.  Pairs of speakers simply drop out of a group, songs skip/start/stop all on their own, the volume controls are almost unusable.   I can’t believe that Sonos has done this to their users.  What a complete disappointment this has become.  From LOVED to LOATHED with this new app disaster.  I sure hope this isn’t some attempt to get us to buy newer speakers in something similar to Apple’s intentionally slowing their Iphones that ended them in a $500 million class action settlement.  I used to brag about having Sonos in my home, now I’m embarrassed to admit it.   I certainly won’t being buying Sonos ANYTHING in the future unless this gets worked out, and soon.  Bordering on criminal in my opinion.  It can’t be that hard to fix this mess.  Get off your butts Sonos and just get it done!!!!  Please!!!!!