Trending Lyricist I

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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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LazyBadger

Renowned Enthusiast I

It’s the refusal to offer an alternative that I cant believe.

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C

chambolle

Enthusiast II

ewe says: Sonos has trashed decades of goodwill in an instant.

That’s it, in a nutshell.

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Patrick Turner

Trending Lyricist II

The new app is awful. Whoever in Sonos approved pushing this app out to consumers is a fool. Total disaster.

Sonos was always so easy to use. No longer. They should revert immediately to the previous app. I cannot figure out how to select speakers or select music or frankly use the system properly. Thankfully I have Alexa enabled so I can ask to play music.

Dump the app Sonos. You are losing people’s confidence every hour.

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J

JMosch

Lyricist II

I opened a ticket with Sonos May 29th...Still waiting on a response from the team. No more Sonos in the future for me!

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R

Rhonny

Prodigy III

He who shouts loudest makes things happen. Don’t be passive after nearly three months - get back into them.

OR post your issue on here and someone might help.

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L

loyalist

Lyricist I

I honestly don’t know why Sonos team is struggling for to implement a simple feature! All I want is to be able to stream local files to my sonos system. Is this too much to ask for? I have tried adding music library from Mac, the problem is if the mac is in sleep mode the solution doesn’t work! Recently I discovered something called shared folder capability in sonos app on iOS, the network path I am providing the app does not like!

I invested a lot in Sonos eco system now I am regretting it!

You can get my loyalty back by providing a solution that works! I am also wondering if the Sonos engineering team tests what they put out or just dump on their user base and use us for testing?

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Ken_Griffiths

I honestly don’t know why Sonos team is struggling for to implement a simple feature! All I want is to be able to stream local files to my sonos system. Is this too much to ask for? I have tried adding music library from Mac, the problem is if the mac is in sleep mode the solution doesn’t work! Recently I discovered something called shared folder capability in sonos app on iOS, the network path I am providing the app does not like!

I invested a lot in Sonos eco system now I am regretting it!

You can get my loyalty back by providing a solution that works! I am also wondering if the Sonos engineering team tests what they put out or just dump on their user base and use us for testing?

I understand a good many Sonos users already have their MacOS locally shared library, using SMBv2 (or higher), successfully working with the new Sonos App.

Maybe see this link for the instructions:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

If after following the instructions you find it’s still not working for you, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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Ken_Griffiths

It’s the refusal to offer an alternative that I cant believe.

If you’re having difficulty with the new Sonos App, you could maybe try some of these alternatives to play your chosen audio on Sonos products…

Airplay 2 (useful for grouping speakers too)
Direct Control (PlexAmp/Spotify/Amazon Apps/iBroadcast/Emby)
Bluetooth Audio
UPnP/DLNA
Alexa Voice Services (useful for grouping speakers too)
Google Voice Services
Sonos Voice Control (useful for grouping speakers too)
TV Apps (YouTube/Chromecast/Plex)
Line-In audio
3rd Party Apps (Soro/SonoPhone/Orto etc.) (useful for grouping speakers too)

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E

ewe

Contributor I

I am now playing Idagio classical streaming on my phone and casting to Sonos. That is the only way I can play a complete album. Radio works ok on Sonos. I have restart Sonos multiple times to get it to recognize the system.

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Ken_Griffiths

I am now playing Idagio classical streaming on my phone and casting to Sonos. That is the only way I can play a complete album. Radio works ok on Sonos. I have restart Sonos multiple times to get it to recognize the system.

Is that a restart of the Sonos App, or a restart of your speakers? I’m not seeing any difficulties like this - my setup is discovered on launch of the App and stays rock solid all day. Could you maybe have an issue with your controller device perhaps, or an issue with your router? I’m using an iPhone and iPad as my controller and the speakers are all running on the local WiFi mesh around the Home (no WiFi range extenders, or EoP adapters etc.)

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