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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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Ken_Griffiths

@Niner01,

FWiW, I don’t personally find SonoPad any quicker to begin music playback - as shown in the attached, but it’s a matter for yourself if you wish to purchase that App.

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Bumper

@Niner01,

FWiW, I don’t personally find SonoPad any quicker to begin music playback - as shown in the attached, but it’s a matter for yourself if you wish to purchase that App.

$3 for an actually working app is gold baby. Speed trials are for races. Though SonoPhone is always faster for me since it works, ymmv.

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skullc

Prodigy III

@Niner01,

FWiW, I don’t personally find SonoPad any quicker to begin music playback - as shown in the attached, but it’s a matter for yourself if you wish to purchase that App.

$3 for an actually working app is gold baby. Speed trials are for races. Though SonoPhone is always faster for me since it works, ymmv.

16.1 is free moral of the story wait before you update 👍

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Network= livewire cpe pro 3 +eero 6 pro wireless

Bumper

^ This 100%

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D

Drexel101

Lyricist I

Complete and utter stuff-up by Sonos
New App started off with many glitches and now simply crashes every-time - Will not even load up

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D

Drexel101

Lyricist I

Sonos does not seem capable of fixing these issues
I WILL NOT BE BUYING any new equipment for a very long time after these issues are resolved
LOSS OF TRUST
I DO NOT NEED USELESS ‘electronic paper-weights’ adorning my home and business

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L

L44WSN

Lyricist II

I knew I could t be the only person that totally disappointed by this app. It’s terrible.
there’s so many different ways to adjust the volume of a group and all of them suck.
it’s the most inconsistent commercial software I’ve experienced in a while.
my investment in Sonos consists of 4 media rooms with soundbars each with subs and surrounds, amps and speakers in kitchens, bathrooms and gym, and a few so is moves for the garden and family outings.
the software makes all of that investment feel as if it was a cheap setup from some random online company.
I really hope they get some interface experts in the clean up this software mess. I definitely won’t make any more investments in Sonos if the software doesn’t get better.

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T

ThresherUK

Enthusiast II

Wow. I hope the CEO. Is listening to this

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Ken_Griffiths

I knew I could t be the only person that totally disappointed by this app. It’s terrible.
there’s so many different ways to adjust the volume of a group and all of them suck.
it’s the most inconsistent commercial software I’ve experienced in a while.
my investment in Sonos consists of 4 media rooms with soundbars each with subs and surrounds, amps and speakers in kitchens, bathrooms and gym, and a few so is moves for the garden and family outings.
the software makes all of that investment feel as if it was a cheap setup from some random online company.
I really hope they get some interface experts in the clean up this software mess. I definitely won’t make any more investments in Sonos if the software doesn’t get better.

I often adjust the group volume use the group volume slider - as per attached screen-capture. It works fine for me and can adjust an individual room volume level too.

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Bumper

I knew I could t be the only person that totally disappointed by this app. It’s terrible.
there’s so many different ways to adjust the volume of a group and all of them suck.
it’s the most inconsistent commercial software I’ve experienced in a while.
my investment in Sonos consists of 4 media rooms with soundbars each with subs and surrounds, amps and speakers in kitchens, bathrooms and gym, and a few so is moves for the garden and family outings.
the software makes all of that investment feel as if it was a cheap setup from some random online company.
I really hope they get some interface experts in the clean up this software mess. I definitely won’t make any more investments in Sonos if the software doesn’t get better.

The interface is what it is. Hopefully as they fix more bugs it will become easier to use. Personally I like the changes to the ui but it’s useless given how buggy and unusable the app is. Make sure you leave review for the software in the App Store.

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