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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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L44WSN

Lyricist II

It’s not allowing me to upload videos.

@Ken_Griffiths

theres an inconsistency that I get that bugs me. Let me know if you get the same thing:

From the main screen if you have a group playing and you tap the volume, you have the option to control all or the individual speakers, that’s perfect (but doesn’t always work)
if you then slide the control box up, and tap the volume, you are only able to control the entire group, unless you press the speaker button.

its hard to explain but if you try and adjust the volume, you should see what I mean.

I agree, everything can be fixed, but as it is right now, the Ux needs work and the app code needs to be looked at and deeply tested in house before they roll out an update.

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Ken_Griffiths

That’s how the App works @L44WSN ‘by design’ - in your last screenshot - where you have raised the ‘room selector’, you just select the button over to the right (above the volume 19 level) to goto individual room volume-level controls.

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Ken_Griffiths

I’ve seen some users say that some volume controls are sluggish or delayed - I don’t see that at all but if that’s happening I would check the SNR connection level on whichever speaker is misbehaving and perhaps even steer it onto a different band and see if that might resolve the matter. I suggest looking for an SNR level of 45dB or higher as outlined here…

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

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Triggerhippie78

Lyricist I

@Niner01,

FWiW, I don’t personally find SonoPad any quicker to begin music playback - as shown in the attached, but it’s a matter for yourself if you wish to purchase that App.

$3 for an actually working app is gold baby. Speed trials are for races. Though SonoPhone is always faster for me since it works, ymmv.

I payed for the SonosPhone app based on your comment. Unfortunately it’s also causing me issues as YouTube Music won’t load on it all.

This company has gone to the crapper. Short the stock.

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Ken_Griffiths

@Niner01,

FWiW, I don’t personally find SonoPad any quicker to begin music playback - as shown in the attached, but it’s a matter for yourself if you wish to purchase that App.

$3 for an actually working app is gold baby. Speed trials are for races. Though SonoPhone is always faster for me since it works, ymmv.

I payed for the SonosPhone app based on your comment. Unfortunately it’s also causing me issues as YouTube Music won’t load on it all.

This company has gone to the crapper. Short the stock.

I’m not sure if @Bumper has become affiliated to that app in some way as I can see at least 10 posts in the last week or so, where he has suggested users purchase it.

Either way these Apps are merely a ‘remote’ for your Sonos system, so there’s a good chance if something does not work for one App, it may also not work in the other - so you just end up out of pocket.

As things are not working in both I would perhaps reproduce the issue in the Sonos App, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

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cubdriver

Lyricist I

I hate that I have so much invested in sonos or I would ditch it for sure based on this app experience.

The only consolation is that have not messed up the PC software yet… hopefully that is not next.

sj

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Ken_Griffiths

I hate that I have so much invested in sonos or I would ditch it for sure based on this app experience.

The only consolation is that have not messed up the PC software yet… hopefully that is not next.

sj

I see you only joined this forum today and the above is your first post but you haven’t mentioned anywhere what the issue is you’re facing, or if your spoken to Sonos Customer Support. In my own case the new App is working fine.

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Niner01

Lyricist III

You don’t have to deal with customer support to have an opinion about how bad the new App is. We all used the previous App, for years. The new one is objectively worse in nearly every way. As if they outsourced the app development to an external team to save money and they went to a different hosted platform which required re-writing the App. It’s just worse than before, clearly.

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Ken_Griffiths

You don’t have to deal with customer support to have an opinion about how bad the new App is. We all used the previous App, for years. The new one is objectively worse in nearly every way. As if they outsourced the app development to an external team to save money and they went to a different hosted platform which required re-writing the App. It’s just worse than before, clearly.

I don’t think Sonos would risk out-sourcing in case the company collapsed and left the App unsupported, much better (and cheaper) perhaps to do these things in-house.

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Niner01

Lyricist III

You don’t have to deal with customer support to have an opinion about how bad the new App is. We all used the previous App, for years. The new one is objectively worse in nearly every way. As if they outsourced the app development to an external team to save money and they went to a different hosted platform which required re-writing the App. It’s just worse than before, clearly.

I don’t think Sonos would risk out-sourcing in case the company collapsed and left the App unsupported, much better (and cheaper) perhaps to do these things in-house.

I agree with you. It’s just so fundamentally different that it feels like the backend platform changed.

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